Position Summary The Office Manager is responsible for overseeing daily administrative functions across multiple locations in their assigned geographic location, ensuring efficient operations. This role includes managing a team of administrative assistants, handling recruitment, training, performance management, and scheduling, while promoting a culture of professionalism and excellent customer service. The Manager works closely with clinical and finance teams to streamline processes, ensure compliance, and support the client access to treatment, while promoting continuous improvement and staff development.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
- Live out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone.
- Incorporate the six principles of trauma informed care throughout all aspects of their work.
- Recruit, hire, and train administrative assistants; manage attendance, time sheets, and performance appraisals.
- Foster staff development with consistent in-person contact, promote professional growth, and take corrective action when necessary to maintain high performance.
- Schedule staff to ensure adequate office coverage, including during illness, vacations, and vacancies.
- Promote a culture of quality customer service and collaborate with clinical teams to ensure administrative support meets clinical needs as appropriate to their role.
- Ensure a strong understanding of EHR systems, providing training and troubleshooting for staff.
- Work with finance team to maintain client information, collect out of pocket costs, verify insurance benefits, and inform clients about internal financial resources.
- Assist in gathering data for quality improvement.
- Ensure safety protocols are followed, including emergency drills, incident reporting, and maintaining compliance with safety regulations.
- Approve office supplies requests and mileage.
Minimum Qualifications (Knowledge, Skills, and Abilities) - High School Diploma or GED equivalent
- Strong leadership and team management skills.
- Excellent organizational and time-management skills.
- Detail-oriented with a focus on quality and compliance.
- Proficiency in Microsoft Office and experience with Electronic Health Record (EHR) systems.
- Knowledge of healthcare regulations, HIPAA, and industry best practices.
Our Benefits - Medical, Dental, and Vision Insurance
- Prescription Coverage
- Company Paid Life , AD&D and Disability Insurance
- Company match up to 4.5% for 401k.
- Generous PTO Plan, no wait period
- Tuition Reimbursement
- Unlimited employee referrals
- Paid holidays