Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200+ providers and 60+ locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health - US News & World Report. We are excited to announce that we are looking for a Full-Time Office Manager for our office of Paul Stoopack MD of Jersey City The Office Manager works under the direction of the Physician
- Liaison between physician and patient.
- Administrator to office manager
- Schedules staff within department, supervises day to day operations and trains new receptionists.
- Manages the entire end-to-end patient check-in and check-out process
- Resolves patient phone calls regarding healthcare bills.
- Completes monthly office schedules for all locations
- May update and maintain department protocols.
- Answers and directs telephone calls appropriately and obtain detailed information when making patient office appointments in the EMR system.
- Greets patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, staff and physicians.
- Processes tasks and or messages in Athena
- Searches patient information via Athena and verifies demographic information for accuracy and HIPAA compliance.
- Resolves problems either independently or by knowing when appropriate to seek out another resource.
- Clerical responsibilities include obtaining accurate insurance, referrals and patient ID, mailing paperwork, faxing, scanning and copying.
- Collects co-pays/payments on patient accounts, balances daily batches, and possibly may summarize batches and may prepare deposits and postings.
- May schedule hospital procedures and obtain pre-authorizations, when necessary.
- Attends staff meetings.
- Participates in training/testing where applicable.
- May prepare patient charts for upcoming visit.
- Abides by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
- Performs specialized tasks, projects as requested by Physicians and or Care Center Management, accurately in a timely fashion.
- Works collaboratively with all office employees and physicians to ensure task completion within specified timeframes.
- Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
- Works varying or longer schedules, if Practice needs require.
- Maintains clean, orderly and organized workstation.
- Reliable and flexible, keeping absences and tardiness to a minimum, acceptable standard.
- Works out of other local offices, as directed.
- Performs other duties as required
The Office Manager must have the following qualifications and experience:
- High School graduate or GED.
- Knowledge of Medical Billing and Insurance is a major enabler of success and is required
- 5 plus years job experience
- Strong communications skills and the ability to multi-task are essential components of this role
- Knowledge of Athena (EMR) a plus
- Experience in a Gastroenterology Office a plus
- Must be fluent in Spanish
- We offer a competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.
Job Type: Full-timeRequired
Preferred
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