Job Purpose
The Office Manager/Lab Technician is a part-time dual role responsible for overseeing and managing the daily administrative function and activities of the office. The ideal candidate is a flexible multi-tasker skilled in providing exceptional customer service and communication. You will help us to create and maintain a proper work environment to optimize our organizational effectiveness, communication and safety. This role requires an all-around team player who is prepared to fully engage with both internal and external stakeholders on all levels. The Office Manager/Lab Technician is a hybrid position, with the expectation to work in the office at least three (3) days a week and visit customer sites as needed.
Duties and Responsibilities
Office Manager
- Develop and implement procedures and policies for all administrative activities.
- Manage record-keeping, document preparation, mail distribution, reception, and bill scanning.
- Maintain the office condition and arrange necessary repairs.
- Coordinate resources to troubleshoot, including determining the best solutions and solving problems.
- Oversee the selection of vendors and the purchase of office equipment and supplies; including negotiating with vendors and service providers.
- Plan in-house or off-site activities, like parties, celebrations and conferences.
- Visit customers' sites as needed.
- Assist with novice information technology tasks, such as creating new email addresses and setting up new accounts.
- Interact with employees to receive their queries about organizational problems.
- Perform other duties as assigned.
Lab Technician
- Perform light lab tech duties.
- Perform testing on Company system (exercising the test setups in the lab, starting and stopping test charging sessions, following a test plan).
- Perform configuration changes on our test systems (following instructions on setting up computers and network systems, entering information, and running commands on computers).
- Perform calibration of our devices (following instructions to plug in devices, run calibration command, re-box the units).
- Maintain record of inventory.
- Move inventory from site to site as needed.
- Replace devices in the field (retrieving devices from inventory, visiting customer sites, using simple tools to remove a device, install a new device, and commission using our installer mobile app).
- Perform field inspections and simple debug (visit customer sites, be our 'eyes and hands on the ground', pressing buttons to reset hardware, flip breakers, etc).
Education & Experience Required
- Valid Driver's License.
- High School diploma or GED; additional qualification as an Administrative Assistant or Secretary or related role is a bonus.
- 5 years previous experience as an Office Manager, Administrative Assistant, or a related role.
- Willingness to learn light lab technician tasks; former lab technician experience is a plus.
- Proven experience managing and executing office administrator responsibilities, systems, and procedures.
- Proficient in Google Suite, Microsoft Office programs (particularly MS Excel and MS Outlook), and office machines (such as fax machines and printers).
- Familiarity and experience using email scheduling tools.
- Excellent written and verbal communication skills, with a creative approach to problems.
- Strong people skills.
- Ability to work on a team and to effectively interact with team members and stakeholders.
- Track record of demonstrating integrity and exemplifying ethical behavior.
- Creative thinking and problem-solving skills, with the ability to generate innovative ideas and strategies.
- Strong time management skills and ability to multi-task and prioritize work.
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