Location: Buchanan,NY, USA
Floor Coverings International is the #1 mobile flooring company in North America. With over 150 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average of 4.7 star rating.
An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts and keep accurate company financials.
Job Details & Perks:
* No experience required
* Paid training provided
* Part time
* Annual company convention in Cabo, Mexico
* Company car for work appointments (insurance and gas covered by company)
Key Responsibilities:
Marketing & Customer Relations
* Promptly and properly schedule all leads to appointments for sales team.
* Follow up on open proposals as needed.
* Support and participate in home shows.
* Support local marketing efforts as needed.
* Keep show room and office organized and presentable.
* Assist in development, management & delivery of local marketing tactics.
* Resolve customer conflicts.
Financials
* Accurately update QuickBooks daily for all income and expenses.
* Complete job costing reports within 24 hours of completing an installation.
* Track, prepare and manage timely payment of business related expense.
Production
* Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
* Order all product needed for jobs accurately and follow up on delivery.
* Schedule the job to meet the schedule of customer and installers.
* Communicate with installers and customer on start dates and times.
* Update the customer with ongoing details of installation and job progress.
* Discuss and obtain written permission for any changes in contracted work.
* Confirm scope of work and compensation with installers prior to start of job.
* Update InspireNet daily with status of job and upcoming schedule.
Continuous Improvement
* Attend weekly meeting with Franchise Owner at scheduled time.
* Submit GS&R Prep form weekly via email.
* Work weekly and monthly to meet goals.
* Be available to attend training seminars at owner's discretion.
* Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Qualifications:
* Strong communication skills, particularly over the phone.
* Organized, detail oriented, and able to multi-task.
* Experienced in bookkeeping using QuickBooks is a plus.
* Able to work independently without supervision.