ROLE DESCRIPTION:As Office Manager - State Farm Agent Team Member with Fernanda Macedo - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Fernanda Macedo - State Farm Agent is eager to bring aboard your collaborative presence.RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
- Excellent communication skills - written, verbal, and listening
- Highly organized and detail-oriented
- Experience in sales (required)
- Proactive in problem-solving
- Able to work in and manage a team environment
- Experience in Windows computer applications
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
- Property and Casualty License (must have currently or obtain before start date)
- Able to obtain Life and Health License
BENEFITS:
- Group Life Insurance Benefits
- Salary plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within my agency
- Hiring Bonus