Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a Management Service position, and serves at the pleasure of the Appointing Authority.This position has been reposted. Applicants that already applied, do not need to reapply.GRADE 19 LOCATION OF POSITION DEPARTMENT OF HUMAN SERVICES OFFICE OF HOME ENERGY PROGRAMS 25 S. CHARLES STREET BALTIMORE, MD 21201 Main Purpose of Job This position has total administrative responsibility for a social services unit responsible for providing services to vulnerable citizens. POSITION DUTIES
- Review and analyze operational procedures to interface with other operations in an effort to increase efficiency of current procedures, to include the implementation of new procedures as necessary.
- Oversee the analysis and interpretation of the unit operations.
- Resolve customer complaints regarding program decisions.
- Provide training, guidance and direction to the unit in order to ensure adherence to agency, state, and federal requirements and mandates.
- Oversee the implementation of corrective action plans necessary as a result of agency, legislative, or federal audit recommendations.
MINIMUM QUALIFICATIONSEducation: A bachelor's degree from an accredited college or university. Experience: Four years of experience in administrative staff or professional work, two years of experience overseeing and managing the financial resources of a program and an additional two years of supervisory experience. Notes: 1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education. 2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-to-year basis for the required general experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures, and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-to-year basis for the required education and experience. DESIRED OR PREFERRED QUALIFICATIONSThe ideal candidate will possess:
- One year of experience with Family Investment Programs
- One year of experience with OHEP Programs and DHS Data Management system
- One year of experience using spreadsheet software such as Excel or Google Sheets.
- One year of experience developing and implementing training
SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. BENEFITS As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least twelve (12) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
FURTHER INSTRUCTIONS The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Heather Braddy, 25 S. Charles Street, 11th floor, Baltimore, Maryland 21201. If you have any questions concerning the recruitment process for this position, please email Heather Braddy at ...@maryland.gov; include the job title and recruitment # in the subject line. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-###-#### or ...@maryland.gov. TTY Users: call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.