Location: New York,NY, USA
Role- Office Operations Supervisor
Location- New York, NY 10019
Duration- 2+ months (Temp to hire)
Shift hours- 08:00 am- 05:00 pm
This position is for a law firm account, managing a team of 3-4 members. The role involves overseeing daily operations, including managing mail, shipping, copying, scanning, office supply ordering, conference room reservations, vendor orders for meetings.
Seeking a candidate with proven leadership and managerial skills, with the ability to prioritize tasks and manage time effectively. The candidate will wear many hats throughout the day and must maintain a professional appearance and demeanor, along with strong verbal and written communication skills. They will be the first point of contact with customers and must establish a routine cadence. Previous experience in office operations support, including hoteling and business office environments, is ideal. Flexibility is required for early starts or late hours to accommodate end-user requests outside scheduled times (typically during weekdays). The candidate should also act as a liaison, handling facilities requests and assisting customer teams as a first responder.
Key Responsibilities:
Accountable for managing small to medium-sized site operations and a small team.
Oversee contracted services, including copy services, courier services, managed print services, hospitality, imaging, and mail services.
Assess talent, manage staff career development, and conduct performance management activities with support from leadership.
Manage daily operations while prioritizing multiple tasks, ensuring effective communication of team vision and priorities. Foster a positive work culture to maximize employee retention.
Demonstrate working knowledge of Ricoh products and services to improve operations and quality control.
Ensure the achievement of Service Level Agreements (SLAs) and collaborate with customers to improve business processes, supported by AOM/ESM or NOM.
Create a customer-focused environment through feedback, surveys, and customer service initiatives to retain business and ensure satisfaction.
Ensure proper staffing by aligning employee skills with production demands. Motivate and recognize team accomplishments through Ricoh Recognizes programs.
Manage the development and performance planning of staff through Individual Development Plans (IDP).
Maintain formal contact with the customer on a daily basis and ensure understanding of the client s requirements.
Identify gaps in service delivery and adjust processes to meet client needs while maintaining financial responsibility.
Address pricing, order, and invoicing issues by working with the sales department.
Support the creation of site reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add services.
Perform other related duties as assigned.
Skills and Experience Requirements:
Proven leadership and management skills.
Excellent time management and prioritization abilities.
Strong verbal and written communication skills.
Previous experience in office operations support, law firms, or hotelling environments.
Ability to manage multiple tasks and responsibilities effectively.
Flexibility in working hours to accommodate end-user needs.
Ability to handle physical tasks like lifting (up to 50 lbs) with assistance available for heavier loads.
Ability to work in a professional, business casual environment
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.