Location: Lancaster,VA, USA
Title: Office Services Specialist
State Role Title: Administrative and Office Specialist II
Hiring Range: $31,000 - $34,500
Pay Band: 2
Agency: Virginia Department of Health
Location: THREE RIVERS-LANCASTER
Agency Website: www.vdh.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the Virginia Department of Health efforts in becoming the healthiest state in the nation. The Three Rivers Health District has an exciting offer for administrative personnel wanting to expand their expertise and make a difference and impact within the community. This recruitment will fill one full time Office Services Specialist position based in the Lancaster Health Department and will be a floater assisting with gaps of coverage within our neighboring District locations.
This recruitment may be used to fill open positions in other locations if the chosen applicant is agreeable to that particular home base location.
Office Services Specialist are the frontline clerical support for the Health Department clinical and environmental health divisions. The incumbent in this role will utilize established policies and procedures to provide program and office support including general office and administrative support. Characteristic duties include routine office and administrative responsibilities, prepare correspondence, maintain records, order supplies, and answers questions regarding program services offered. The incumbent will serve as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division or resource, explains established procedures and practices.
Positive traits attributed to personnel in this position include detailed-oriented, customer service savvy, a flexible-open minded individual and will require the incumbent to be able to interpret and apply policies, procedures, and accurately process permits and certificates per regulations and requirements.
Primary duties of this position include:
* independently perform a variety of complex program support
* schedule patient appointments for various clinics; provide patient check-in and process insurance eligibility
* set up and maintain patient files in accordance with policies, procedures and guidelines
* apply environmental health guidelines to answer citizen inquiries, accept sewage disposal and well permit applications (after verifying compliance with regulations, determining fees and issuing receipts while correctly coding the funds to the appliable source)
* coordinate animal bite investigation activities between environmental health staff, local animal control officers, law enforcement, and animal wardens. Informs owners of quarantine procedures
* compiles historical data on well and septic tank installations for construction, researching applicant's property and adjoining properties using files of tax map information and property records (per the local jurisdiction)
* Required expectation to open and close the office (8:00 am - 4:30 pm office hours Monday through Friday), greet the public, provide excellent customer service to client make appointments and database entries accurately, take accurate messages from the public and timely relay to appropriate personnel, make deposits and set up patient accounts
* fiscal responsibilities include entering payments into the computer system correctly and accurately, reconcile the cash receipts, and make deposits
* All Office Services Specialists serve as a Deputy Registrar and are responsible for filing birth certificates and death certificates
The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
Minimum Qualifications
* General knowledge of office principles and practices
* Working knowledge of word processing and spreadsheet software applications
* Ability to interpret and follow established procedures and guidelines
* Ability to communicate effectively
* Considerable skill in the operation of standard office equipment
Additional Considerations
* High School Diploma
* Experience in office setting specific to program area
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.
Contact Information
Name: Priscilla Crocker
Phone: For inquiries please email
Email: ...@vdh.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-###-####.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.