Office Specialist 2 - Roseburg
: Job Details :

Initial Posting Date:

10/25/2024

Application Deadline:

11/10/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Office Specialist 2 - Roseburg

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Encouraged - You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

Opportunity awaits in Roseburg! Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate, and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team, and we sincerely hope you consider joining us.

Summary of Duties

As an Office Specialist, you will:

This position is stationed at the front desk and serves as the main point of contact for staff, visitors and vendors entering the building. This position is responsible for collecting and maintaining confidential documents following processes that ensure integrity and information safety. Administrative tasks include but are not limited to:

* Support the infrastructure of the office by supporting the day-to-day operation.

* Work with Oregonians to support the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. by phone or email to resolve any questions or concerns.

* Assisting Oregonians through a trauma informed lens.

* Provides financial desk responsibilities as assigned. Establishes procedures for issuance of negotiables. Makes decisions regarding appropriate use of state resources.

* Provide administrative support that may include maintaining accurate financial/payroll records, daily branch transactions, and technical support. Pay administrative bills for the branch.

* Providing support to branch staff in supporting the work and the families using the case aid model. This may include creating checks for customers and maintain check logs, tracking negotiable items and ordering negotiable items.

* Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

* Serve as liaison for contractors, service requests and deliveries.

* Coordinate facility and ergonomic needs.

* Ensures assigned branch vehicle repairs, maintenance and servicing are completed as required or needed.

* Provide mentoring to staff to support protocols and efficiencies using methods that foster a positive and safe learning environment.

Minimum Qualifications

* Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

* An associate degree in any field; OR

* An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

* Experience using time management, organization and prioritization skills to meet deadlines.

* Experience managing competing objectives and timelines; independently identifying, assessing and resolving barriers or inefficiencies.

* Experience operating with flexibility, taking direction when work priorities or schedules shift in a fast paced, high-pressure environment.

* Experience providing customer service in a professional environment to a high volume of diverse customers by telephone, in writing and in person.

* Demonstrated experience developing meaningful relationships within a team that foster trust, inclusivity, and respect.

Attention all candidates! A cover letter is recommended. Clearly describe how you meet the minimum qualifications and essential attributes in your cover letter and application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

* Work schedule is 8:30 a.m. - 5:30 p.m., Monday - Friday on-site at the Roseburg ODHS branch office; this is not a remote work or hybrid work position.

* Occasional coverage may be required at the satellite office located in the Tri-City ODHS branch office.

* Works in an integrated office environment where diverse programs, partners and staff create the work team.

* Experience high volume of computer work, using various computer programs in a fast-paced team environment.

* Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

* Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.

* May require sitting at a computer or telephone for prolonged periods of the workday.

Background Checks and Requirements

* If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

* ODHS Employee Resource Group communities that promote shared learning.

* Cost of Living Adjustments.

* Annual salary increases (until you reach the top of the listed salary range).

* Amazing benefits package.

* Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

* Veterans' preference information.

* How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

* This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

* This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

* The recruiter for this position is Rosario Barbour. If you contact the recruiter, please include the job requisition number: REQ-168224.

* Email: ...@odhs.oregon.gov

* Phone (call or text): 503-###-####