Company Description Cook's Pest Control, Inc., a family-owned business, has over 300,000 customers, 1650+ employees and 37 locations. Cook's has been servicing customer for over 90 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it's no wonder we have been named one of the most successful Pest Control companies in the United States! Job Description The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service.
- Answer incoming customer calls and route calls to the appropriate department.
- Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
- Respond to customer account and billing questions or concerns.
- Contact customers regarding invalid payments and funding sources.
- Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
- Scheduling and Routing Sales and Service Technicians for New and Existing customers
- Fielding and making calls to customers to assist with their questions and requests.
- Cross Train in other areas to further assist Office Staff and Management
Qualifications
- High School Diploma or equivalent
- Must have excellent customer service skills.
- Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
- Must have excellent organizational skills, be able to multitask and determine priorities.
- Must have excellent attention to detail; accuracy of work is highly important.
- Must have excellent communication skills, both oral and written.
- Must be able to work well both independently and as part of a team.
- Ability to adhere to Cook's Grooming policy:
- Tattoos must be covered at all times.
- Facial hair should not exceed 1/2 inch (12.7 millimeters) in length
- Male employees (uniformed and non-uniformed) are not permitted to wear any type of earring or any other piercing device that is publicly visible. Women may wear no more than 2 pairs of earrings.
- Hairstyle should not interfere with the proper fit of a baseball hat (as part of the company uniform) or safety head coverings required when working in contained spaces with low head clearance (attics, crawl spaces, etc.). Regardless of sex, all hairstyles must be neat, clean and a natural color.
This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times. Additional InformationAlong with a great place to work, Cook's employees enjoy:
- Competitive Pay!
- Health, Dental, Vision, Life, Disability!
- 401(k) Retirement Plan with Company Match!
- Paid Time Off - Vacation/Sick Time + Holidays!
- Mentorship & Advancement opportunities!
* Cook's is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Videos To Watch