OFFICE SPECIALIST II
: Job Details :

Job Summary:This position is responsible for performing a variety of clerical functions in support of the Housing Choice Voucher Program.Key Responsibilities: Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA's Agency-specific software system(s). Prepare, organize, print, and assemble various materials used in a variety of agency functions. Input information and extrapolate reports from the computer system relative to the Housing Choice Voucher Program. Review and process information for both owner and participant terminations from the HCV program. Provide data entry support for the Housing Choice Voucher Managers. Provide general administrative support by answering and assisting internal and external clients on the telephone, via the web, and as walk-ins. Open, log, and distribute departmental internal and external mail. Create, organize, and send correspondence and other communications to clients. Assist with leases and contracts, applying and removing payment holds/abatements, scheduling appointments, filing, faxing, scanning, and copying documents. Conduct unit and owner background checks on RTAs. Perform rent reasonable assessments and set up units in the system. Open, create, distribute, log, verify, note, and track various agency mailings. Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program. Provide desk coverage for lobby areas within the agency. Operate various types of office equipment. Assist in briefings, recertification appointments, and other departmental/agency functions. Provide customer service in accordance with CMHA's Gold Standards to both internal and external clients, community stakeholders, and other agency contacts. Perform any other duties as assigned.Required Skills: Demonstrated strong customer service skills. Ability to maintain confidentiality. Type at least 55 wpm after errors are deleted. Demonstrated proficiency in word processing applications, preferably Microsoft Word. Good working knowledge of electronic spreadsheets, preferably Excel. Good basic knowledge of English grammar, punctuation, and composition. Demonstrated ability to maintain confidentiality. Strong telephone skills. High school diploma or equivalent. One (1) full year of clerical work experience. The candidate must possess and maintain a valid driver's license in the state of residence and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years. Education: Bachelors Degree