Location: Lancaster,PA, USA
Discover a rewarding career with us!
Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.
At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.
If you're passionate about making a difference, apply today to join us in serving the community!
JOB SUMMARY
Provide customer service duties to include responding to telephone and email inquiries from individuals who contact the office with general procedural questions or responding to clients with case specific questions.
Review and provide information contained in the statewide computer system to callers as defined by DRS policy and procedures either over the telephone or in writing.
Explain basic elements of the child support program and the statewide computer system in terms that can be comprehended by clients.
Provide account information to clients using the statewide computer system including support order amounts, account balances, payment information etc. as allowed by DRS policies and procedures.
Mail system generated account statements and forms to clients upon request. Knowledge of distribution rules and other financial procedures to provide information to clients and others.
ESSENTIAL JOB FUNCTIONS
Respond to inquiries from clients, employers, other child support agencies following DRS policies and procedures including those related to confidentiality.
Review and provide case specific information utilizing the PACSES statewide computer system. Collect and update client demographic and employment information in the PACSES database.
Document case contacts and actions in the PACSES note system.
Identify and refer cases for further action when appropriate.
MINIMUM QUALIFICATIONS
Must have a high school diploma or education equivalent. Experience in an office working environment; general knowledge of accounting principles; and computer skills including experience using Windows, Word and Excel preferred. Experience in customer service/complaint processing within a business or government agency helpful.
REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES
This position requires a pre-employment background check as required by policy to perform the duties.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITIONAL INFORMATION
The County of Lancaster offers comprehensive benefits to our employees.Read more about our benefitshere.
Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information, or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.