Description The Office Worker assists the Administrative Director in the seasonal administrative duties of YMCA Camp Hi-Rock. Since office staff are commonly the first people to communicate with visitors, new staff members, campers, or parents, the Office Worker must maintain a professional and positive attitude about the general operation of camp. The Office Worker maintains a supportive, positive atmosphere that welcomes and respects all individuals while promoting and maintaining safe conditions in accordance with YMCA policies and procedures. This results in a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. ESSENTIAL FUNCTIONS:
- Demonstrate the values of caring, honesty, respect and responsibility in relationships with colleagues, members, volunteers, vendors and guests.
- Enter and maintain all branch specific data entry, including, but not limited to, memberships and program registration.
- Assist Administrative Director in the production and distribution of various documents.
- Serve as the first line customer service to visitors and parents in a manner that is professional and supportive of the needs of camp as well as of the visitors/parents.
- Keep the office and the surrounding area clean and well-organized.
- Answer phone calls and emails in a professional manner, and be able to answer camp information questions with accuracy, attention to detail, patience, and courtesy.
- Work cooperatively with all staff members to ensure that administrative functions at the branch meet the needs of the members and directors in a manner that is accurate, efficient, and oriented toward member satisfaction.
- Attend staff meetings and trainings as assigned.
- Assist in the preparation for, and implementation of, branch events, including, but not limited to, check-in and check-out.
- Notify the Administrative Director of any office equipment or supplies which need replacing or repair.
- Collect timesheets from branch staff and readies for verification and proofing by office staff.
- Notify the Administrative Director of any member issues and/or concerns.
- Assist in the operations of the camp store as needed.
- Ensure that all office shifts are covered in cooperation with Administrative Director and other Office Workers.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Must be highly organized, able to manage multiple tasks, possess excellent communications skills, and be detail-oriented.
- Proficiency in Microsoft Windows, Internet Explorer, Word, and Excel, and other Microsoft Office programs.
- Must be able to learn and adapt to a variety of administrative systems and procedures, including Campsite platform.
- Remains calm and objective when under pressure or when challenged by others.
- Must be observant, safety-conscious, and able to react calmly and quickly in an emergency.
- Must complete new employee trainings and department onboarding.