Ojo Spa Resorts (OSR) is seeking an Engineering & Facilities Operation Manager to support its operations.The Engineering & Facilities Operation Manager is responsible for overseeing and managing the administrative systems, tasks, and projects within the facilities department. This role involves evaluating administrative needs, implementing efficient processes, and ensuring the smooth operation of facility-related activities. The incumbent will work to improve existing systems and processes and develop new ones to enhance efficiency, consistency, and proper record-keeping.The Engineering & Facilities Operation Manager will collaborate closely with the facility team, resort leadership, and other resort departments to conduct training, prioritize maintenance requests, assist with departmental recruiting, and ensure excellent communication between facilities and resort operations. Additionally, this role includes developing preventative maintenance programs, creating policies and procedures, managing inventory, maintaining records, overseeing regulatory compliance, and contributing to the continuous improvement of guest surveys. The Engineering & Facilities Operation Manager will also participate in safety committees, manage procurement processes, monitor energy and water usage, and assist with capital improvement projects.This position requires the ability to communicate clearly and effectively, strong organizational skills, attention to detail, and the ability to work collaboratively with different stakeholders.This position also offers negotiable housing options, as well as the opportunity to join a diverse and inclusive team at a world-class resort.Our team appreciates guests, each other, and the opportunity to work here. Ojo wants you to join the team and make Ojo Spa Resorts your next career move! WHAT YOU'LL DO
- Oversee and manage the facilities department with attention to detail, ensuring satisfactory completion of tasks and projects.
- Maintain all equipment and systems in operational status, including adherence to Accor MEP standards, Fire & Life Safety standards, Risk Management, and environmental standards.
- Ensure proper completion of the Preventive Maintenance Program for guest rooms, public areas, and safety systems while collaborating with the Housekeeping, Food & Beverage Department, Security, Purchasing, and other operational departments.
- Manage mechanical rooms, including Boiler Plant, chilled water circulation, air handling units, and related systems.
- Prepare and control the facilities department budget, including yearly budget preparations and monthly expense forecasting.
- Forecast and manage energy and water usage, associated costs, and CAPEX expenditures. Assist other departments with CAPEX needs and manage renovation or replacement projects.
- Handle landscaping operations, pool operations, and water treatment for closed systems.
- Source cost-effective products and monitor the resort's energy consumption daily and monthly.
- Ensure prompt response to maintenance requests from guests, employees, and management.
- Recruit, schedule, and manage payroll, training, and development for facilities staff.
- Coordinate and complete audits related to facilities and risk management, and ensure departmental health and safety, statutory compliance, and training programs.
- Manage the Resort emergency response team in coordination with Security and Resort management.
- Oversee outside contractors and ensure compliance with City and State regulations.
- Actively participate in the Resort's Energy Management, Occupational Health & Safety, and Environmental programs.
- Lead a diverse team in general maintenance, HVAC, kitchen repairs, carpentry, electrical, plumbing, and grounds maintenance.
- Set up and attend monthly departmental meetings and manage ACCOR's Energy/Sustainability Programs.
- Evaluate administrative needs, manage the Net Facilities work order system, and conduct training on the work order system for other resort departments.
- Improve and maintain a comprehensive preventative maintenance program and generate standard operating procedures (SOPs), policies, and O&M manuals.
- Create and maintain inventory of spare parts and equipment, foster excellent vendor and contractor relations, and manage procurement for commonly purchased parts.
- Ensure proper filing of facilities-related vendor documents.
- Participate in Safety and Emergency Response committees, identify opportunities for consistency across resorts, and ensure successful outcomes of regulatory inspections.
- Manage wastewater/NMED record keeping and submittal, and assist in Capital Improvement Projects planning, estimating, and scheduling.
- Actively engage in guest survey meetings to lead the continuous improvement process.
This fantastic opportunity will offer you professional growth and lots of fun as part of a high performing team. If you truly believe in our mission and core values, we want to hear from you!Our mission is to provide genuinely gracious hospitality while stewarding and sharing sacred springs.Our CORE VALUES are: accountability ~ authenticity ~ diversity ~ excellence ~ gratitude ~ happiness ~ integrity ~ mindfulness ~ respect ~ teamworkRequirements
- A minimum of 5+ years in a facilities manager, or assistant facilities manager role preferably in a hospitality/resort setting. Bachelor's degree in engineering, facilities management, or a related field (or equivalent experience), or a technical degree with 8+ years in a similar field including project management experience.
- Proven experience in facilities management, including strong knowledge of maintenance systems, preventative maintenance programs, and successful work order systems.
- Excellent organizational and time management skills with the ability to prioritize and delegate tasks effectively.
- Strong problem-solving abilities, attention to detail, and the ability to work well under pressure.
- Effective communication and interpersonal skills, with a proven ability to negotiate with third parties and contractors.
- Knowledgeable in municipal codes, city codes, state regulations, OSHA regulations, Fire Department requirements, and building testing.
- Proficient in MS Office, computerized maintenance systems, and relevant software.
- Valid driver's license required.
- Ability to prepare budgets, enforce standards and policies, and manage cost controls.
- Experience with wastewater systems and environmental regulations is desirable.
- Strong mechanical systems skillset a plus.
- Flexible and adaptable to handle changing priorities, including working a flexible schedule with days, nights, weekends, and holidays.
- Ability to work independently and as part of a team, consistently modeling and following core values.
- Ability to follow written and oral instructions and procedures.
- Experience in leading and training staff, directing performance, and providing clear communication and solutions in emergency situations.
- Ability to work in a fast-paced, upscale destination spa resort setting with lodging, day guests, spa, restaurant, and small leisure/corporate groups.
- Must be able to stand for long periods, lift 50 lbs., climb ladders, crawl, bend, twist, and have good manual dexterity. Requires auditory and visual skills.
- Consistently model and follow Ojo Spa Resorts Core Values.
This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions. If an employee requires a reasonable accommodation to perform the job at a satisfactory level, they must contact their manager and/or the Human Resources Department.WHAT WE OFFER Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
- Mission based company with values you can trust
- Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
- Employee Assistance Program (EAP)
- Paid Sick Time
- Paid Time Off
- Ongoing training to build critical skills for current and future roles
- Numerous Growth & Developmental Opportunities
- Competitive Compensation
- Discounted Employee Lunch
- Free Lunch/Dinner on Thanksgiving & Christmas
- Employee Appreciation Lunches
- Above and Beyond Awards - Ojo Bucks
- Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
- 40% off Spa Treatments (includes private pools and private Ojitos)
- 40% off at the Restaurants
- 20% off at the Gift Shops
- Discounted Lodging Rate
- Hiking Trails
Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat Ojo Caliente : Yoga Workshops (if space available) & Monthly Birthday TreatsTo learn more about Ojo Spa Resorts, please visit: #LI-LF1