On-Boarding Specialist
: Job Details :

JOB TITLE: On-Boarding SpecialistDEPARTMENT: i3 EducationJOB LOCATION: Canton OH OfficeSUMMARY OF POSITIONThe On-Boarding Specialist position is a key member of our payment processing team. The primary function of this position is gathering the necessary data and launching the on-boarding process of new payment processing merchant accounts. The individual should also have software support experience knowledge as outlined below or equivalent industry knowledge.DUTIES & RESPONSIBILITIES* Demonstrate excellent quality of support to our customers (customer first approach).* Provide email and phone communication with customers.* High availability to ensure timely and accurate response to all inquiries.* Respond to requests from customers, business partners and internal co-workers in a timely manner.* Utilizes phone, email, and remote connections to gather the necessary data for the merchant on-boarding process.* Proficient and high level of accuracy with data entry.* Other tasks as directed by the reporting Manager.DESIRED SKILLS* Good written, verbal, and keyboard typing skills.* Well organized.* Excellent with customers.* Comfortable on a computer and experience with Microsoft Office.* Positive attitude and willingness to learn.* Contribute to a positive team environment.DISTINGUISHING FEATURESAn employee in this role provides support to our customers on-boarding new merchant accounts for our payment processing solutions. This includes assisting the customers from the user's perspective, meeting the needs of the merchant account on-boarding process. This position requires a friendly, professional, and courteous approach to ensure a positive customer experience.EDUCATION & EXPERIENCEA high school diploma or GED is required. Bachelor's degree from accredited college desired.