Onsite Coordinator - BilingualJob DescriptionPosition reports directly to Onsite ManagerSummary: Manages relationship between Company, Client and associate employees, provides a support service to Accurate clients.Essential Duties and Responsibilities include the following.
- Nurturing, building, and maintaining strong relationships with our client partner; anticipating staffing requirements and expectations and developing value-added services to support changing client needs
- Managing all aspects of field employee employment at the site, including coaching, counseling, and removal from assignment as well as maintaining related support functions
- Managing timekeeping for associate employees
- Running required reports for branch and client
- Finding creative, proactive solutions to staffing and performance challenges
- Fostering an environment of teamwork and cooperation and a culture of workplace safety
- Personifying our organization at the client work site
Requirements include:
- Supervisory experience in a warehouse environment
- Staffing and Recruiting experience
- Exceptional customer service skills
- Excellent interpersonal communication
- Computer literacy with proficiency in Microsoft Office/Outlook and the ability to learn new systems
- Well-developed problem-solving skills
- Strong organizational skills plus the ability to multi-task effectively
- High levels of motivation and self-direction
- Ability to work with people from all socio-economic strata
- Ability to work after hours and on weekends if necessary
- Ability to walk the facility floor frequently throughout a shift
Competency: To perform the job successfully, an individual should demonstrate the following competencies
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
- Writes clearly and informatively; Able to read and interpret written information.
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Contributes to profits and revenue
- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
- Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed
- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
- Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
- Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.