On-Site Service Representative Full Time
: Job Details :

Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. CompensationThis position is hourly, and the starting rate is $22/hour. The range provided is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Position Details:The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business MRO needs.You Will:CUSTOMER SERVICEService multiple customer locations with the following specific responsibilities:Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depletedGain knowledge of Grainger s offer to help improve orders through system integration.Resolve customer problems promptly to retain and promote customer loyalty.Follow designated route defined by routing software tools and maintain route guides.Identify continuous improvement opportunities in productivity, process, and cycle timeComply with safety and inspection requirements of the facility where the service is being provided.ACCOUNT GROWTHHelp create new orders by engaging with customers to identify additional product needsProbes for customer needs during each site visit and works with sales partners to expand Grainger offeringsParticipate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings You Have:3 years experience in selling or service environmentHigh School Diploma or equivalentCustomer service and sales growth orientedCollaboration and problem-solving skillsHandle different technical and operational issuesHave and maintain a valid driver s license in State of residenceMust carry required levels of automobile insuranceRewards and Benefits:With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members individual needs. Check out some of the rewards available to you at GraingerMedical, dental, vision, and life insurance plansGenerous paid time off (PTO) and 6 company holidays per yearAutomatic 6% 401(k) company contribution each pay periodEmployee discounts, parental leave, 3:1 match on donations and tuition reimbursementA comprehensive set of emotional, financial, physical and social wellbeing programsDEI StatementWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.