Build You Career with Ashley Onboarding & Retraining Manager What Will You Do? The On-Boarding & Re-Training Manager is primarily responsible for facilitating in-person New Employee On-boarding/training and Re-training for all Ashley Retail Associates and support Trusted Advisors. Will support an assigned market consisting of 20 - 24 stores. Regular travel to all Ashley stores and Outlets within assigned region a minimum of four times a week required. Completes and tracks regular cadence of training on product knowledge, assortments, sales process and new products as needed or as directed by leadership. Attends team meetings and training functions. Stays current with retail operations best practices, strategies, and industry standards. Consistently stays up to date with Ashley's products and their positioning in the marketplace. Understands Ashley's processes, procedures and business operations. Assists and engages with regional partners and the entire Ashley organization. This role is accountable for meeting assigned region business objectives and maintaining strong relationships with cross functional business partners. Overall, the On-Boarding & Re-Training Manager contributes to the Ashley high performance culture by modeling our core values and contributing business results that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.
- Conducts ongoing location visits to identify and support the Enterprise Store and Trusted Advisors in product training, merchandising and product assortments, sales processes and any additional areas presented as an opportunity to increase sales.
- Supports new store openings and grand re-openings.
- Participates in new store onboarding.
- Takes part in operational strategy meetings to identify plans to address regional needs.
- Fosters the Enterprise network communication process, including field reports, weekly newsletters, quarterly business strategy meetings, product education tools and reporting protocols.
- Maintains strong relationships with the Enterprise Store locations and leaders.
- Assists in the support of Enterprise Stores as needed. Works individually and as part of a team.
- Will deep dive into problematic areas or developing opportunities with a strike force approach.
- Facilitate meetings to communicate company and departmental issues and goals, facilitate employee growth and development by meeting with employees regularly, coaching, training, and company-offered learning opportunities.
- Manage resources to optimize equipment, facilities, employees, methods and materials. Demonstrate the Company's Core and Growth Values in the performance of all job functions.
What Do You Need? - Bachelor's degree in a business-related field.
- 3-5 years of Experience in Retail training and Development or Retail management preferred
- Strong attention to detail
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Effective time management and organizational skills
- Work independently as well as in a team environment
- Document management system
- Analytical and problem solving skills
- Maintain confidentiality
- Working knowledge of Continuous Improvement
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills, including experience with Microsoft Office Suite, internet
- Perform under strong demands in a fast-paced environment
- Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
- Display empathy, understanding and patience with employees and external customers
- Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Who Are We? At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset , and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley!
Benefits We Offer - Health, Dental, Vision, Employee Assistance Program
- Paid Vacation, Holidays, and Your Birthday off
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Ashley Wellness Centers (location specific) and Medical Tourism
- Telehealth
- 401(k) and Profit Sharing
- Life Insurance
Our Core Values - Honesty & Integrity
- Passion, Drive, Discipline
- Continuous Improvement/Operational Excellence
- Dirty Fingernail
- Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Search Firm Representatives Please Read Carefully: Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.