Location: Potsdam,NY, USA
DescriptionSUMMARYThe Oncology Nurse Navigator I (ONN) provides individualized assistance to patients, families, and caregivers to overcome barriers within the healthcare system and ensure new patients are seen at the Center for Cancer Care as soon as possible. The ONN organizes and conducts Navigation Appointments to provide a rapid response to new referrals, to provide a warm and hospitable environment, and assess and respond to patient and family needs early on. The ONN also facilitates the activity required to prepare for a patients first consult and manages the communication to the patient and family from initial referral to first consult. This role sits at the intersection of patient needs and a complex healthcare delivery system, and success in this position requires an ability to navigate challenges that cross the traditional silos of healthcare and serve as an advocate for patients. The ONN operates under the supervision and guidance of the Clinical Nurse Manager.STATUS: Full TimeLOCATION: Canton Potsdam HospitalDEPARTMENT: OncologySCHEDULE: 7.5 hour shiftsATTRIBUTESActive New York State LPN license, requiredBasic Life Support (BLS) Certification, requiredNew York State RN License, OCN Certification, preferred2 years of oncology experience as an LPN/RN, preferred2 years of experience in oncology navigation and specialty care coordinationComplexity of Work: Ability to work in a fast paced at times stressful health care environment where multi-tasking is critical for successRESPONSIBILITIESNew Referral IntakeCollect, collate, and document new referrals as they arrive to the Center for Cancer CareWork with the Patient Representative team to scan referrals into the EMR and trigger the proper downstream alerts in the EMRIn a timely manner as prescribed by department policy, facilitate the medical review of all incoming referrals with the Medical Oncologist/Hematologist and/or Radiation Oncologist.Clearly document the necessary next steps as prescribed by the reviewing provider (i.e. accept/reject referral, notify referring office, request additional records, wait for results, schedule scans or tests, etc.) and notify responsible parties.Pursue and obtain additional records to supplement initial referral as requested by provider or supervisor.Actively monitor and regularly report referral metrics to department leadership (i.e. number of referrals, time from referral to first consult, important test turn-around times, and other trends)Patient NavigationContact new patients within defined timeframes from referral to arrange Navigation AppointmentConduct the Navigation Appointment and participate in patient education by assisting patients in understanding their diagnosis, treatment options, and available resources.Complete a qualitative health and needs assessment of each new patient including but not limited to the New Patient Navigator Assessment.Match unmet needs with referrals to a social worker, financial specialist, dietitian, genetic counselor, nurse practitioner, or community coordinator. Follow each referral to its resolution with relevant stakeholders.Provide emotional and educational support for patients and families throughout the process of being referred, receiving a diagnosis, and developing a care plan.Care Coordination for New ConsultsFor new patients, facilitate appointments for clinical consultations and diagnostic services including but not limited to radiology, radiation oncology, labs, and other medical specialists.Track and monitor all testing (internally and externally performed) ordered by the CCC provider for new consults. Notify the provider and patient as appropriate about any delay in results.Collaborate directly with the rest of the navigation team and external facilities to ensure clear communication with patients and families about their care.Perform final chart preparation for all new patient consults to ensure all required documentation is available to the physician (i.e. Initial referral, notes from referring provider, lab/imaging results, Navigation Assessment, etc.) and promptly alert physician if any relevant information is unavailable.Assist with other Patient Navigation NeedsDevelop active and positive working relationships with all members of the care team at-large (e.g., physicians, office staff, diagnostic laboratory staff, nurses, radiology staff, social services staff, and radiation oncology staff).Provide as-needed coverage for obtaining authorizations for any indicated patient needs, including chemotherapy, supportive medications, and other required services/testing throughout the continuum of care.Take part in the development of patient education programs and written communication materials to empower patients to make informed decisions.Partner with the CCC team to develop and follow clearly-defined procedures for transitioning patients from one phase of care to the next.PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.PAY RANGE: $80,000.00 - $104,000.00The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/VeteranMinimum Salary: 80000.00 Maximum Salary: 104000.00 Salary Unit: Yearly