OneADP Louisville - Hiring Event - Client Service Specialist
: Job Details :

OneADP Louisville, KY (11405 Bluegrass Parkway, Louisville KY 27009) is hosting an Open House on December 17 from 4pm to 7pm to share why ADP is a GREAT place to work and speak about the opportunities we have available now and in the near future.The event runs from 4pm to 7pm, show up anytime duringthose hours.Join us for the event!At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.POSITION SUMMARY:Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.RESPONSIBILITIES:Act as the primary contact for retirement plans regarding day-to-day record keeping matters and provide prompt customer service. Proactively communicate regularly with clients to evaluate and ensure delivery of optimal service, client satisfaction, and client retention.Show knowledge of Testing, how systems relate, resolve general POC questions, understand workflow, handle calls above average, and escalate issues appropriately.Proactively discuss products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.Schedule Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature.Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.Assist clients in complying with year-end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation, and Audit Package preparation and reconciliation.Proactively initiate conversations with clients related to compliance testing, training, and plan design. Actively look at client criteria for plan reviews, and proactively contact clients to discuss options to increase retention and client loyalty.QUALIFICATIONS REQUIRED:Experience up to 1 year.A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:Experience noted above, ORMilitary Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table.YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:Be yourself in a culture that values equity, inclusion, and belonging.Belong by joining one of nine Business Resource Groups.Grow your career in an agile, fast-paced environment.Continuously learn through ongoing training, development, and mentorship opportunities.Be your healthiest. Best-in-class benefits start on Day 1.Focus on your mental health and well-being. We're here to provide exceptional service to our clients.Join a company committed to giving back.Get paid to pay it forward. Company-paid time off for volunteering.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards.#J-18808-Ljbffr