Description World Travel Service is looking for an Online Support Specialist. This person would need to have extensive knowledge and experience in Concur implementations for both new sites and site conversions. The support specialist team is responsible for current online booking tools, which include Concur, Get There, TripSource, and GetGoing. This support includes site administration, onboarding, and related projects. The successful candidate will not only work directly with internal departments and external clients to ensure deliverables fall within the applicable quality and scope; and ensure all aspects of each project are completed whether it be a new implementation, site conversion, or support after go live and beyond. Skills:
- Proven working experience in online implementations, support and/or project management, with an emphasis on Concur.
- Excellent written and verbal communication skills
- Excellent client-facing and internal communication skills
- Strong knowledge of Microsoft Office suite
- Experience in process management (design, document and implement processes)
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Sabre preferred
- Extensive travel industry experience
- Good analytical thinking skills
- Great empathy for customer needs and patience with demanding customers
The ideal candidate for this role must have at least 5 years of experience in Concur administration, to include new implementations and conversions. This candidate must enjoy working in a team environment. Face to face meetings with customers will be required whether in person or virtual. Some travel could be required.