Online Operations Associate
: Job Details :

Online Operations Associate. This is a contract position. About this position. We are currently seeking a highly skilled Online Operations Associate to join a dynamic team and ensure partners enjoy a seamless and delightful experience. If you possess excellent technical and customer service skills, we want to hear from you. Job Responsibilities. Communicating with customers via email to promptly resolve partner issues within established time frames. Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management. Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution. Maintaining a high level of customer satisfaction by providing timely and effective support. Skills/ Requirements 2 years of experience in Operations, Account, and Customer Support, with proficiency in Excel Experience with data analysis leveraging SQL. Zendesk ticketing system experience. Experience i...Operations Associate, Operations, Associate, Customer Experience, Online, Customer Service, Manufacturing, Staffing