Location: Hattiesburg,MS, USA
Online Student Support Specialist
The University of Southern Mississippi is currently accepting applications for the position of Online Student Support Specialist.
Position Details
Location Hattiesburg
118 College Drive
Hattiesburg, Mississippi, 39406-0001
United States
Division Generic Division
Position Type Staff
Employment Status Full Time
Grant Funded No
Salary Range 20.21 - 20.21
Pay Grade
N07
Posting Close Date 11/30/2024
Job Summary
This position is the primary point of contact for all processes related to online student support including fully online students, online program advisors, registrar, business services, along with other entities on campus.
Primary Duties and Responsibilities
+ Plans and facilitates 1-hour virtual orientation sessions for newly admitted fully online students each semester. Once a semester, orientation requires participation after business hours and/or on weekends to accommodate the schedules of the online student population.
+ Maintains Office of Online Learning data for online student enrollment and fully online newly admitted students by online campus code, program, and semester. Also maintains fully online graduation numbers by online campus, grad/undergrad, program, and semester.
+ Creates and manages online student communication plan for currently and previously enrolled students including advisement, add/drop, graduation, and & student support information to contribute to student persistence.
+ Creates and manages online student communication plan for newly admitted, but not enrolled students including welcome message, advisor/advisement contact information and instructions, and enrollment information.
+ Assists fully online students with enrollment issues and serves as liaison between students and the university with issues pertaining to policies and procedures, financial aid, business services, and advising.
+ Serves as the primary instructor for the online student section of an orientation course each semester.
+ Other Duties as assigned
Minimum Qualifications
Bachelor's degree from an accredited college or university in communications, education, or a related field. One to two years' experience in higher education, customer service, communications, and/or related training.
Knowledge, Skills & Abilities
+ Skilled in Microsoft office Word, Excel, PeopleSoft, Mongoose, Dropout Detective, and Instructure.
+ Ability to read, analyze, and interpret data relating to online student population.
+ Ability to complete complex reports using online data.
+ Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to staff and faculty
+ Ability to respond effectively and quickly to resolve problems.
Preferred Qualifications
Experience with PeopleSoft is a plus. Understanding of online learning and learning management systems. Ability to understand needs and support of online learning.
About The University of Southern Mississippi
Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.
Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.
We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.
As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.