About Us: Avidex is a leading player in the audiovisual (AV) and information technology (IT) integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Onsite Support Representative to stregthen our service team, as they deliver innovative solutions at the client site in New York, New York.What we offer:
- Competitive compensation plan.
- 401 (k) with employer match
- Paid Sick Time off, accured weekly
- Career and personal development opportunities
Requirements:
- High School Diploma or GED.
- 1+ year previous experience in retail sales, cash attendant, or other position where money is counted and exchanged preferred
- Must be detail oriented, and dependable.
- Must have good verbal, written, and listening communication skills.
- Must have good customer service skills.
- Must be able to work successfully in a fast paced and multitasking environment.
- Must be able to effectively handle stressful situations in a calm and professional manner.
- Work hours will vary according to individual customer site schedules. Some work may require weekend commitments.
- Position requires ability to move freely through hospital 100% of the time.
- Mobility must include walking, sitting, standing, and occasionally lifting, kneeling, and crouching for periods of time.
- Must be able to see, hear and have good eye/hand/foot coordination.
Responsibilities:
- Visit new patients within hospital, explain service, coordinate service start-up, and collect fees for services ordered by patient; Assist patients with home billing, or give instructions on how to charge services to credit cards.
- Notify Service Department of any equipment issues or problems; provide basic troubleshooting; and reboot systems upon request.
- Complete deposit records and sales documentation according to Company process and standards.
- Follow up with patients when service expires for renewals; train hospital patients on how to use the system.
- Respond to customer questions and inquiries and resolve complaints.
- Attend training classes as required by management.
- Perform other duties and responsibilities as required.
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributions to our success as an organization. Weekends and holidays8hrs/day