Location: Remington, IN, USAPay: $32/hour (W9 Contract)Payment Schedule: Direct deposit every two weeksJob Responsibilities:
- Provide first and second-tier technical support for laptops, desktops, printers, and other peripheral devices.
- Follow operational procedures for PC and laptop maintenance.
- Assist with onsite user support and conference room setup/maintenance.
- Offer basic distribution center support and ensure smooth coordination of technical matters across support teams.
- Manage escalations to third-tier support as needed.
- Collaborate with application support teams during critical incidents.
- Document incidents using a ticketing system and route tickets to appropriate teams for resolution.
- Ensure effective coordination between internal support teams and application vendors.
- Assist with software, hardware, and application support for local and remote users.
- Create and maintain documentation for processes and incident logs for performance reporting.
Key Qualifications:
- Basic understanding of laptops, desktops, and peripheral devices.
- Familiarity with onsite user support processes and distribution center operations.
- Ability to follow operational guidelines and coordinate across multiple teams and regions.
- Strong interpersonal skills to work effectively with stakeholders with minimal supervision.
- Experience with ticketing systems and multi-team coordination.
- Knowledge in handling escalations and resolving technical issues.
If you're a proactive individual with technical expertise and a passion for problem-solving, we encourage you to apply!