Location: Madrid,IA, USA
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Skills
1-2 years Windows knowledge
1-2 years Linux/UNIX knowledge
Problem-solving ability
English B2+
Database (MS SQL, Oracle, PostgreSQL) knowledge is a plus
Tasks
Automated Health Check & Remediation (Server Health Check, Citrix)
First Level Incident Resolution tasks common for Wintel, Unix, Linux)
First Level Incident Resolution (Server specific)
Incident Identification, Recording and Escalation (Server Specific)
Align parameter changes
Escalate/engage L2/L3 team for IPCR
Execute actions as per the SOP's
Reporting (Server Specific)
24x7 Shift:
7 days in the morning (from 7:00 a.m. to 3:00 p.m.)
2 days of rest
7 days in the afternoon (from 3:00 p.m. to 11:00 p.m.)
2 days of rest
7 days at night (from 11:00 p.m. to 7:00 a.m.)
8 days of rest +2 days of vacation