Operation Support Specialist
: Job Details :

** Operation Support Specialist**

**Job Category****:** Property Management **Requisition Number****:** OPERA003229 Showing 1 location **Job Details**

**Description**

The Operations Support Specialist provides high-level technical support for all staff associates onsite, region, and corporate levels. This associate will be responsible for monitoring and resolving operational issues to ensure operational needs are met timely.

We are looking for an Operations Support Specialist to join our dynamic team! This position is a Full-Time | Hourly at $26.45 | Full Benefits and Bonus Program eligible.

**** This is a remote position****

**** Flexible work schedule required****

**Knowledge, Skills, and Abilities**

Bachelors degree or similar experience required.

3+ years of multi-family apartment industry experience required.

Experience in supporting operational support teams.

Knowledge of property management software platforms (Yardi, RealPage, Gracehill, Revenue Management...etc.) preferred.

Knowledge of ConAm Policy and Procedures preferred.

Advance knowledge of Microsoft suite, including OneNote and Teams.

Comprehensive understanding of AR entries and impact on property financials.

Basic understanding and ability to troubleshoot bank reconciliation issues.

Excellent professional written and verbal communication skills.

Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

Must be highly self-motivated, self-starter, and customer centric.

Provide a positive customer experience internally and externally.

Great analytical, critical thinking and problem-solving abilities.

Strong adaptability and capacity to work in fast-paced environments.

**Responsibilities include, but are not limited to, the following:**

1. Ticket Generation and Analysis

Review and complete service tickets timely

o Software Assistance requests

o Accounting/Banking requests

o Policy requests

o Other requests

Provide valuable feedback on workflow processes of ticketing system

Provide instructional information pertaining to ticket requests clearly to on-site associates

Review aged tickets with Operations Support Manager monthly

2. Review-Approval of Refund Requests

Review refund requests for accuracy of charges and refund amount

Process electronic refund thru payment software and correct ledgers on past accounts if applicable

Audit and process all requests timely to meet all State and ConAm deadlines

Communicate refund updates and changes with AP Department and Community Managers

3. Miscellaneous

Assist with Accounting Month End completion to assure accurate financial records

Process employee rental requests within ConAm guidelines

Participate in operational projects as needed

Assist with testing of new software before rollout

Assist with rollout of new software systems and support of software after rollout

Monitor community compliance with fair housing regulations, working with the Education department to ensure cohesive interdepartmental support

Provide weekly updates on all projects

Assist in supporting other OS Support & Analytic Team Associates as requested

4. Communication

Respond within 48 hours of requests and provide status updates throughout the project timeline.

5. All other duties as assigned.

**Competencies**

Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.

Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.

Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.

Teamwork and Collaboration: Successfully communicate and collaborate with peers, managers, and customers to achieve common goals. Develop positive relationships across the organization and partner effectively with others.

Business Communication: Demonstrate an ability to express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents, ensuring communication is respectful, open, honest, and tailored to the receiver. Actively listen and willingly accept and provide constructive, solution-focused feedback.

Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their circle of influence, anticipating threats, and acting on them.

Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.

Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.

ConAm Management Corporation is an experienced, full service real estate and property management firm which has been in the business for over 40 years. The company has earned its reputation as an industry leader through commitment to excellence and high ethical standards. ConAm serves clients nationwide through a network of regional offices located in key metropolitan areas.

Our benefits are designed with our associates in mind which include medical, dental, life, vision, Paid sick and vacation, identity theft protection, 401(k), Flexible Spending Accounts, and Employee Assistance Program. Not to mention we get to surround ourselves with amazing people we enjoy working with daily.

Applicants being considered for employment must pass a background check, pre-employment physical, and a drug test. We are an Equal Opportunity Employer.

If this sounds like the right position for you, just click the **APPLY** button below. You will be given an option to submit a resume or complete an on-line application

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