Operational Support Specialist
: Job Details :

Renovo Solutions is a nationwide healthcare technology management company, owned by a private equity firm, that offers a range of opportunities for technicians to grow within the company. With a presence in 40+ states, we provide comprehensive solutions for managing and maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth andpromote from within. Join our team to make a difference in healthcare while advancing your career with Renovo.An Operations Support Specialist is assigned full time on-site to a specific resident staff account (facility) to provide account assistance. The Operations Support Specialist is responsible for on-site account administration and must maintain an exceptional relationship with the account sponsors, facility staff, equipment end users, vendors, and service personnel. The Operations Support Specialist is required to demonstrate excellent customer service, time prioritization, communication, administrative, and organizational skills.Our work has a direct impact on the quality of care medical professionals can provide to their patients, so we have a strong sense of responsibility to hire only the very best. At RENOVO, we value knowledge, reliability, and integrity in our employees. If you are interested in being a part of a team that is committed to making a difference in healthcare equipment maintenance and healthcare asset and technology management, we invite you to apply for one of the open positions below. We are always looking for talented, passionate, hard-working people to join our team. Our employees are not afraid to speak their mind, to try new things, and to wear multiple hats. Our people are empowered to help our customers. We foster teamwork and cooperation, and always promote a customer first philosophy. We uphold this standard with our associates, clients, partners, and the communities in which we do business. We live by our company's Five Guiding Principles, which we have termed TRUST:

• Treat each other with care, kindness and respect.
• Respect our associates' responsibility of putting family first.
• Uphold the highest standards of excellence in all we do.
• Share our success with our associates, clients, partners and community.
• Treasure our people and promote from within.Responsibilities:
  • Exhibit excellent leadership ability and personnel skills, establishing work priorities and schedules.
  • Take responsibility for clerical needs, including completeness and accuracy of service reports while entering information into our CMMS RENOVOLive system in a timely manner.
  • Coordinate and monitor outside vendor services provided to account, escalating challenges as applicable.
  • Process inventory additions and deletions to the RENOVO Services agreement, maintaining accurate inventory in RENOVOLive.
  • Work independently to schedule all SMs (scheduled maintenance) proactively while balancing repair calls.
  • Order and track all necessary parts and purchased services for repairs.
  • Maintain timely and accurate knowledge of equipment status through proper use of department schedules, inventories and PM schedules.
  • Exhibit extraordinary customer relations skills, ensuring high levels of customer satisfaction.
  • Work closely with managers to keep them informed of account status.
  • Assist in user education and new equipment evaluation as requested.
  • Track safety and quality related issues as required by the facility.
  • Perform other duties as assigned, including escorting vendors and assisting with on-site repair calls.Education/Special Training:
    • B.S Degree or equivalent required.
    • Minimum of 2 years of experience in the Life Science / Research industry preferred.
    • Exceptional organizational and administrative skills required.
    • Excellent written and verbal communication skills required.
    • Proficient in Microsoft Office products, with emphasis in excel.
    • Accountability - takes ownership of assigned work and responsibilities.
    • Communication - clearly expresses thoughts and ideas both in written and verbal communications.
    • Customer Service - demonstrates a customer-first mentality.
    • Priority Setting - Prioritizes assigned schedules and workload.
    • Technical Knowledge - Basic understanding of general clinical patient care devices.Required Work HoursForty hours per week during daytime and evening hours, unless otherwise specified. Scheduled work hours may change. Overtime may be required or permitted with prior approval. On call may be required.Reporting and Supervisory Responsibilities
      • The Operations Support Specialist reports to - Account Manager, Life Sciences
      • This position has no supervisory responsibilitiesPhysical Requirements
        • Must be able to speak, hear, see, read, write, type, dial, reach, and bend.
        • Prolonged standing and walking.
        • Frequent bending, stooping, reaching and lifting.
        • Occasional squatting, climbing stairs, crouching and kneeling.
        • Frequently lifts and carries up to 50 pounds.TravelShort distance travel may be required for this position while supporting multiple Life Science accounts. Some airline and overnight travel may be required but infrequently.Working Conditions
          • Works in an office and laboratory settings.Equipment Used
            • Computer.
            • Telephone.
            • Calculator.ClassificationRelationshipsUtilize teamwork in your daily activity and ensure customer satisfaction.Administration:
              • Understand and observe company policies and procedures.
              • Submit timely and accurate service reports and other paperwork as assigned.Other:
                • Safety - Understand and follow good safety procedures.
                • Housekeeping - Maintain a clean, orderly appearance of all work areas.
                • Personal appearance - Service personnel must observe company dress code at all times.**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.EEO StatementRENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr