Description Join our Verde Ranch RV Resort Team!Are you looking to join a team that has fun providing excellent guest service? Do you enjoy working with people who have a passion to serve, care about each other, their guests, and their community? We are looking for a leader in hospitality to join our team as the
Operations / Activities Manager to support our resort that features 389 RV Sites, fully furnished rental cabins, Conestoga Wagons, and so much more! With best-in-class amenities, activities for the entire family, beautiful views of the mountains, it's no wonder this luxury RV Resort was Voted #1 Top RV Campground, #1 Top Large Campground by Campspot. We value our associates' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:2 weeks annual PTOFull 401K match up to 6%6 Paid holidaysBenefit options including Health, Vision, and Dental Company paid STD and LTDComplimentary Site Rent, FHUThe ideal candidate will bring thorough knowledge of Guest Services and F&B operations, with a primary focus in planning, promoting, preparing, and supervising activities and events within the resort. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintains excellent customer relations by keeping up with all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Uses suggestive selling techniques to sell site nights, increase occupancy and revenue.
- Supports and works with all Leadership Team in all aspects of running the Resort.
- Supervises the operations of Guest Services, & Activities to ensure an optimal level of service and hospitality is provided to the guests.
- Contributes to and maintains established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
- Prepares provisions for events, including arranging food and beverage, booking entertainers, designing tickets and coordinating sponsors to fund events.
- Assist with social media to promote lifestyle and marketing of the resort, and assist with preparing newsletters and distribute to guests.
- Photograph guests and events whenever possible to use in marketing, social media, newsletters, and videos.
- Coordinate and provide additional services and activities for rally and group events in the resort, including private events, entertainment, and outreach.
- Ensure all guest amenities, outdoor games, equipment, and supplies are kept in good condition, and free of hazard.
- Ensure resort rules are followed in all areas of the property to promote guest safety and satisfaction.
- Other duties as assigned.