Location: Cypress,TX, USA
At Houston Methodist, the Operations Administrator (OA) position isThe following information provides an overview of the skills, qualities, and qualifications needed for this role.responsible for providing operational oversight and leadership throughout theorganization. This position is responsible for leadership in unforeseensituations, making timely decisions that directly impact patient care,fostering interdepartmentalinterprofessional collaboration which reflect themission and values of Houston Methodist. The OA position ensures timely andeffective communication and provides clinical guidance in the management ofpatient care, staffing, and interpreting and implementing established policiesand procedures. This position creates an environment for the management anddelivery of safe patient care. The OA position demonstrates critical thinkingthrough self-direction, initiative, effective interpersonal skills andoralwritten communications skills.**PEOPLE ESSENTIAL FUNCTIONS*** Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary. Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.* Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.* Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching. Supports policy adherence and provides disciplinary measures when appropriate. Assists with staff stress management as needed.* Improves department score for turnoverretentionemployee engagement.**SERVICE ESSENTIAL FUNCTIONS*** Coordinates and expedites the admissiondischarge, transfer and bed control process to optimize patient flow. Monitors and facilitates smooth and timely patient flow to ensure process efficiency. Provides bed assignments support as needed with designee.* Oversees the activity in hospital operations during their shift. Manages administrative issues effectively, informs and documents pertinent information to Executive On Call, executive staff, directors and managers.* Partners with public relations to manage outside media.* Troubleshoots problems andor issues regarding patientfamily care, visitors, and facility issues on off shifts and weekends. Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.**QUALITYSAFETY ESSENTIAL FUNCTIONS*** Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness* Maintains awarenessresponsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur. Role models situational awareness, using teachable moments to improve safety.* Participates andor leads and facilitates department process improvements.**FINANCE ESSENTIAL FUNCTIONS*** Attends daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocationcancellations to optimize efficiencies and reduce overtime.* Implements department strategies to achieve financial target and staffing needs. Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.**GROWTHINNOVATION ESSENTIAL FUNCTIONS*** Serves as a mentorrole model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departmentsunits, committees, and quality improvement initiatives. Supports change initiatives and adapts to unexpected changes.* Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis.This job description is not intended to be all-inclusive; the employee willalso perform other reasonably related businessjob duties as assigned. HoustonMethodist reserves the right to revise job duties and responsibilities as theneed arises.**EDUCATION*** Bachelors degree or higher from an accredited school of nursing.* Masters degree preferred**WORK EXPERIENCE*** Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities**LICENSES AND CERTIFICATIONS - REQUIRED*** RN - Registered Nurse - Texas State Licensure andor Compact State Licensure within 60 days **OR*** RN-Temp - Registered Nurse - Temporary State Licensure within 60 days **AND*** BLS - Basic Life Support (AHA) **AND*** NVCRISIS - Nonviolent Crisis Intervention (CPI) within 90 days **AND*** Magnet - ANCC Recognized Certification within 1 year ******KNOWLEDGE, SKILLS, AND ABILITIES*** Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles* Demonstrates successful conflict resolution in a timely manner with patients, families, physicians and other healthcare team members* Demonstrates professionalism and consistently models excellent customer service skills* Ability to work effectively in a fast-paced environment* Demonstrates flexibility and adaptability in the workplace* Demonstrates problem solving skills to include investigation, identification of cause(s) and development of corrective action**SUPPLEMENTAL REQUIREMENTS****WORK ATTIRE*** Uniform No* Scrubs Yes* Business professional Yes* Other (department approved) No**ON-CALL***_*Note that employees may be required to be on-call during emergencies (ie.DIsaster, Severe Weather Events, etc) regardless of selection below._* On Call* No**TRAVEL****_**Travel specifications may vary by department**_* May require travel within the Houston Metropolitan area No* May require travel outside Houston Metropolitan area No**Company Profile:**Houston Methodist Cypress Hospital, scheduled to open in the first quarter of2025, will be Houston Methodists ninth hospital and will incorporate the mostadvanced technology available from the day the doors open. With 100 beds (atour opening; licensed for 276) and a prime location in the heart of therapidly growing U.S. 290 corridor, the hospital will be equipped withtechnologically advanced innovations implemented during COVID, many of themdesigned to make patient communication with physicians, staff and families thevery best and most effective in any health care facility. Even though thehospital wont be fully operational until 2025, we have several services andspecialties opening in 2024.Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which HoustonMethodist is firmly bound. Houston Methodist will not engage in discriminationagainst or harassment of any person employed or seeking employment withHouston Methodist on the basis of race, color, religion, sex, sexualorientation, gender identity, national origin, age, disability, status as aprotected veteran or other characteristics protected by law. VEVRAA FederalContractor – priority referral Protected Veterans requested.