Company
- Global consumer electronics firm
- Fastest growing US speaker company
- Design, develop, manufacture, and sell lifestyle electronics
- Iconic and cutting-edge brands in their portfolio
Title: Operations Analyst
Location: Midtown Manhattan (hybrid with 2 days in office, 3 remote)
Experience level: 3+ years in supply chain/operational functions
Salary: $65K-$75K + bonus
Responsibilities
- Processes orders for outbound shipments and returns through ERP system.
- Plan and coordinate shipments between the warehouse and Customers
- Track shipments from initial stages thru final delivery with carrier.
- Update teams on order exceptions, and updates.
- Submit portal and EDI ASN, and Invoices through 3rd party Portal and/or EDI system
- Works with the warehouse to ensure timely shipping and accuracy of order shipment.
- Provide transportation quotations to customers and Regional Sales Managers
- Prepare commercial documents for international shipments
- Charge customers for prepay shipments.
- Catalog Updates within respective vendor portals
- Sending product samples to vendor accounts
- Chargeback research and dispute
- Monitor Inventory levels within respective vendor portals
- Analyze and provide forecast improvements where necessary
- Perform other Support functions and roles as needed
- Ad hoc support for Operations Team on IT and system improvement projects
Qualifications
- Bachelors in Supply Chain, Operations or Customer Service or 3 to 5 years relevant supply chain experience in operational or consulting roles
- Strong understanding of end-to-end supply chain concepts and financial acumen
- Strong interpersonal skills and ability to influence internal and external team members to get results
- Experience and knowledge of musical instrument retailers and portals (i.e. Musician's Friend, Sweetwater, Guitar Center, etc.)
- Strong quantitative, analytical and critical thinking skills with demonstrated use of data analysis and metrics to drive decision making and continuous improvement
- Experience with ERP systems (Microsoft Navision experience a plus!)
- Intermediate to advanced knowledge of Excel
- Detail orientated with the ability to prioritize, analyze, and interpret results
- Self-starter, opened to digging deeper or seeking answers within our data with minor oversight from leadership
- Excited to work in a fast-paced and ever-changing environment
- Enjoy working in a team environment and helping others succeed