Operations Analyst--Retail Bank Operations
: Job Details :

Position OverviewYou can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You'll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you're ready for exciting new challenges in your career, bring your passion and expertise to PNC.At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Analyst within Retail Bank Operations, you will be based in Cleveland, OH.Responsibilities require time in the office or in the field on a regular basis.The position schedule is for Monday through Friday - 8a EST to 4p ESTAs an Operations Analyst for the Manual Processing Team you will be responsible for ensuring all Manual production SLAs are metThis position will require you to sit and/or stand for long periods of time and candidates need to be able to lift up to 50 pounds.In this role, candidates will have job duties that include, but are not limited to; account maintenance, processing special calendar request, handling return mail, monitoring and executing email request, manually processing customer statements and other various tasks. The Operations Analyst must demonstrate a willingness and ability to work constructively within a team-based environment and work collaboratively with peers and leadership.Job Description* Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.* Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.* Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.* Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products. Provides feedback on workflow and work received. May participate in and serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.* Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAccountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)CompetenciesAccuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, Standard Operating ProceduresWork ExperienceRoles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically New to PNC.* For more information, please click on the following links:Time Away from WorkPNC Full-Time Benefits SummaryPNC Part-Time Benefits SummaryDisability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at ...@pnc.com. Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-###-#### and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.