Location: Washington,DC, USA
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Department:
Conference Operations Support
Time Type:
Part time
Job Description:
Summary:
The Operations Assistant (OA) position reports directly to the Operations Manager. The Operations Assistants are responsible for overall support of University Conference & Guest Services (UCGS) operations before, during, and after weekday business hours. The Operations Assistants oversee/monitor the facilities during events & provide AV support in Constitution and Duber event spaces.
Responsibilities:
* The Operations Assistant position will assist the staff of Operations Manager and guests with tasks.
* Coordinate with the Operations Manager and Operations & Scheduling Lead to complete meeting room and event set ups.
* Perform and verify the setup for an event is complete (and clean) in the exact manner as described on the Social Tables diagram provided by the Operations Manager and Operations & Scheduling Lead on Trello.
* Monitor and maintain the condition of UCGS facilities, furniture/equipment, and report problems as they arise.
* Uphold order and keep inventory in all storage spaces via the storage space diagrams provided under the guidance of the Operations Manager, UCGS professional staff, Operations & Scheduling Lead.
* Understand operational capabilities and best usage of the space.
* Provide a high level of customer service to all guests of University Conference and Guest Services when working an event, as well as the UCGS main office.
* Act as an on-site point of contact for basic audio/visual needs and demonstrate proper operation to guests when necessary.
* Conduct Constitution Hall event space walkthroughs regularly during events to monitor the facility and check the microphone's batteries levels.
* Perform locking and unlocking procedures at the beginning and end of each event, when directed.
* Complete an Event Close Out form after working an event.
* Understand, enforce, and adhere to all relevant policies/procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University.
* Attend all required training/meetings and respond to emails within 24 hours, as directed by the Operations Manager.
* Other duties as assigned by the Operations Manager, UCGS professional staff, Operations & Scheduling Lead.
* Encourage and maintain a community atmosphere where the rights and responsibilities of staff, residents, and guests are held in high regard.
* Encourage the development of a staff 'team' and actively work to address tensions/interpersonal issues of the staff as they arise.
* Ensure that staff members create a welcoming environment for guests and maintain standards for a high level of customer service.
Position Type/Expected Hours of Work:
* Part-Time.
* Flexibility to work during the day, nights, and weekends for 5-12 hours per week between 6 am - 11:30 pm.
* The number of scheduled work hours will vary each week based upon the event schedule in University Conference & Guest Services primary space, Constitution Hall.
* Must be able to provide at least 15 hours of availability a week.
Dates of Employment:
* Saturday, January 25, 2025 - Monday, April 28, 2025
* Mandatory Training for Spring 2025 Semester on Saturday, January 25th from 10 am - 3 pm.
* Opportunity to continue working through final exam period.
* Previously employed Academic Year Operations Assistants can begin working as early as Monday, January 6, 2025.
* On-campus housing accommodations will not be granted to allow for an early start date.
Salary Range:
* $17.50 per hour.
Required Education and Experience:
* Successful candidates must be in good academic standing with a cumulative GPA of 2.0 or higher.
* Must be currently enrolled at the American University with a valid AU email account.
* Successful review of judicial record.
* This position is contingent upon the successful completion of a pre-employment background check.
* Must be willing and able to lift items up to 25-50 lbs.
* Must be a driven student who demonstrates strong interpersonal, oral & written communication, and customer skills.
* Must be able to work both independently and part of a team environment to perform all necessary job responsibilities with accuracy and efficiency with minimal direct supervision.
* Possess strong organizational and analytical skills, as well as the ability to multitask.
* Must be detailed-oriented to perform job functions with accuracy and precision.
* Ability to work well under pressure.
* Demonstrate exceptional leadership characteristics.
* Proficiency with the Microsoft Office suite (Microsoft Word, Excel, Access).
* Ability to represent AU by means of a pleasant and helpful disposition, a positive attitude, and a quick response.
Preferred Education and Experience:
* Previous event and AV experience strongly preferred.
Other Details
* This position is available only to enrolled American University students.
* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* American University is an E-Verify employer.
* Visit for additional information about American University employment and benefits.
Current American University Employees
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email ...@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively Protected Bases ) in its programs and activities.