Operations Associate
: Job Details :

Job Description Summary:The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.Job Responsibilities:* Gather, develop, maintain, and interpret complex data.* Communicate statistical and technical data with internal and external business units.* Assist in system change management and deployment.* Respond to inquiries for routine system issues and mainframe batch issues.* Assist in central deployment of changes to distributed cycle and mainframe batch cycle.* Assist in statistical reporting of metric and operational performance data.* Partake in asset management, pricing research, and procurement for online hardware and software.* Conduct physical inventories of equipment* Participate in audits to determine the accuracy of inventories and records.* Manage complex or sensitive service orders.* Participate in feasibility studies, costing, and proposal preparations.* Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.* Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.* Log and track inquiries and compile customer service statistics.* Administer policies and procedures.* Assume operational assignments where needed.* Process order for Online Change/Add/Move requests.* Provide billing issue resolution and adjustments.* Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.* Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.* Assist operational and support groups with project implementations.* Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.* Monitors and manages hardware resources.* Prepare business cases and appropriations requests.* Monitor and report on operations/financial metrics.* Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.* Assist in providing security consulting and detecting security violations.* Act as a focal point for gathering audit comments and follow-up documentation.* Assist in providing vital records support.* Assist in providing disaster recovery support Facilities Management* Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.* Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.* Assist in general deployment of maintenance services.Job Requirements Skills:* Strong organization, planning and data management skills.* Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.* Strong written and verbal communication skills.* Ability to work independently and collaborate cross-functionally.* Strong interpersonal styles and communication methods to work effectively with business partners.* Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).* Ability to handle multiple projects simultaneously.* Ability to prioritize assignments/projects and multi-task within restricted time constraints.* Demonstrated capability of working in complex, global environments with global project teams.* Knowledge and understanding of Corporate/unit policies and procedures.* Knowledge and understanding of corporate/unit policies and procedures.Education/Experience:* Bachelor's degree in Business Administration, Finance, Computer Science, or related field.* 0-2 years of experience required.