Ops Business Partner, Americas - NYC/HybridBuild Your Career | Have Fun | Make a DifferencePayoneer's mission is to empower businesses to go beyond - beyond borders, limits, and expectations. In today's digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally. Payoneer's digital platform streamlines global commerce for millions of small businesses, marketplaces, and enterprises from over 200 countries and territories. Leveraging its robust technology, compliance, operations, and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions, merchant services and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Payoneer is seeking a talented Operations Business Partner to join our innovative Center of Excellence in the customer journey department. As the Americas Operations Business Partner, you will be joining our largest Ops team, using qualitative and quantitative insights to improve our customers' journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives, executing quickly on tactical opportunities, and troubleshooting operational issues.This role will be based in our New York, NY office.What you'll do:
- Leading, designing, and executing new business processes, flows, and initiatives mainly cross-operations
- Working with all customer journey units to learn and serve their business needs in the matters of business processes, systems analysis, automation opportunities, and innovation
- Deeply learn the different business flows, look for the relevant data, and analyze main pain points that require improvements
- Design operational processes, including analytical and technological aspects, and manage projects to execute them
- Leading the measurement concept of the customer journey division and working closely with analytics on executing it
- Work with stakeholders across the organization to achieve project goals
What we're looking for:
- Bachelors Degree required; MBA preferred
- 3+ years of experience working as Systems Analyst, Process Engineer, or Business Partner in Fintech, SaaS, or Management Consulting
- Excellent analytical skills
- Experience with project management
- Proven ability to assess business needs and translate them into relevant solutions
- Strong interpersonal skills leading and driving execution with cross-functional teams
Not a must but a great advantage:
- Experience with customer centers and operational processes
- Project management certification (PMP)
- Experience working with remote teams
- SQL experience
What we offer:
- Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
- 401K with employer match
- Fitness/Wellness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
Join the Payoneer Family - check out Our Values and apply today!Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email ...@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus. The annual base salary range for this position is: $80,000 - $110,000#LI-JE1#LI-Hybrid