Operations Center Specialist I
: Job Details :

Responsible for interacting and providing support to retail banking staff for Deposit and Digital Operations related functions according to Bank policies and procedures. Essential Job Functions Assists retail banking staff professionally and accurately with Bank responsibilities, such as transaction processing, account opening/revision, card/ Online Banking platform maintenance, and any other retail function that is processed by Digital or Deposit Operations according to Bank policies and procedures. Manages large amounts of inbound calls and other methods of communication in a timely manner. Greets retail banking staff and other internal employees on the telephone professionally and promptly. Follows communication scripts provided for given topics. Responds to phone or email inquiries of a specific or general nature. Determines appropriate response or direction for a caller. Resolves problems within given authority. Identifies banker needs, clarifies information, researches every issu...Operations, Specialist, Operation, Processing, Banking, Manufacturing, Retail