Operations Coordinator
: Job Details :


Operations Coordinator

LIGNETICS

Location: Shelton,WA, USA

Date: 2024-12-19T08:32:27Z

Job Description:
Job Type: Full timeShift Schedule: M-F, 7a - 3:30p, OT as neededSalary: TBD ** Pre-employment background check and drug screen required. Order Entry
  • Utilize order system to enter field sales orders accurately and update on associated order tracker.
  • Send order confirmations to customers.
Consistent Customer Communication
  • Answer all incoming phone calls.
  • Return customer voicemails within a 24-hour window.
  • Return all customer emails within an 8-hour window.
  • Provide accurate order or account information.
  • Develop knowledge of our company and the products we offer to communicate successfully with customers.
Daily Order Release to Plant Operations:
  • Review daily production report and release orders according to available inventory to Plant Operations each day.
  • Update appropriate shipping logs or order trackers with released orders.
  • Confirm Will Call/Customer Pickup or make initial shipping request with freight broker.
Human Resources Coordination:
  • Work with senior HR staff on all initiatives including but not limited to: Onsite HR support, New Employee Onboarding support, Payroll support, Timeclock support, general HR recordkeeping, onsite benefits coordination
Additional Duties:
  • Code invoices and communicate to AP department
  • Scan picking slips to Corp share folder
  • Receipt Non-Stock supplies
  • Receipt Raw material (Sawdust)
  • Receipt Packaging Material
  • Support the finance department on all month end close procedures including but not limited to physical inventory, AP Invoice management.
  • Printing BOLs/Picking slips
  • Reconciling BOLs and doing ship all function in Sage
  • Communicating BOLs with AR Dept. for invoicing
  • Signing trucks in and out of the plant for outgoing shipments.
  • Provide support to PM and safety program
  • Update daily reports as assigned
  • Postal mail and daily package distribution
  • Other duties as assigned
Skill Requirements
  • Microsoft Excel proficiency: Can maintain a database and use basic Excel formulas.
  • MRP/ERP order management experience.
  • Experience with manufacturing or consumer product order management. Must have managed orders off inventory.
  • Experience as a primary point person for clients' customer service/order follow up.
  • Excellent verbal and written communication skills and customer interaction etiquette.
  • Multi-tasking is a requirement. Must handle high volume calls and emails while managing a book of orders. Strong organizational abilities are a plus.
  • Medium to high-volume order management experience a must.
  • Self-starter and excels at trouble-shooting a multi-faceted, multi-site manufacturing company.
  • Ability to work independently and in a team environment.
Benefits:
  • Annual Bonus
  • Employee referral bonus program
  • 2 weeks paid time off + 2 floating holidays
  • Medical, Dental, and Vision Insurance (FSA & HSA options)
  • Educational assistance
  • Life insurance, short term & long-term disability
  • 401(k) with employer match & immediate vesting
  • Employee heating pellet program
  • Lignetics SWAG gear to include an annual pair of work boots & other PPE
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