Company Overview Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 600 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Operations Coordinator will assist in the day-to-day workflow of loadout functions at a specific distribution center or cross-dock. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist CDT in monitoring and troubleshooting delivery issues in a proactive and/or highly responsive manner. Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
- Facilitate day-to-day delivery operations, including monitoring morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
- Monitor the routes daily to look for issues that will prevent a route from running late or not completing
- Ensuring timely reporting of loadout/returns compliance within industry fair standards and the agreed-upon communication mechanism
- Establishing goal setting and taking accountability for results
- Maintaining good, professional working relationship with location management, peers, carriers, carrier personnel, client employees, and other department managers and personnel
- Checking in reschedules that are brought back by the installers
- Processing returns through the client's portal
- Moving appliances (about 200lb) with a hand dolly
- Serve as POC for escalations from the client
- Schedule orders and notify the customer of their time windows for next day delivery
- Manage logistics services
- Performing other duties as assigned
Non-Essential Duties and Responsibilities The non-essential functions include, but are not limited to the following:
- Speaking with Motor Carriers and checking compliance
- Communicating with other departments on updates, meetings, and other as needed
- Being able to adapt to any changes within the dock
- Routing, scheduling and checking on delivery status
- Ability to embrace new technology
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Associate degree or higher or equivalent industry-related experience
- Minimum of three years of operations or delivery experience
- Strong people and operational management skills
- Extensive product knowledge
- Excellent verbal and written communications skills
- Excellent, professional interpersonal skills
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.