Our client is a faith-based and growing lifestyle brand, poised for significant expansion. With a blend of retail, wholesale, and e-commerce channels, we are looking for a hands-on Director of Operations who will be instrumental in taking the business to the next level.
This role is mainly onsite and located near the Charlotte Airport. Candidates must be local to Charlotte.
Why Join?
You will be part of an exciting, rapidly growing brand with a strong vision for the future. This is an opportunity to take a leading role in scaling a beloved, high quality lifestyle brand, working closely with a creative visionary while helping to shape the operational side of the business. We are looking for someone passionate about driving results, building relationships, and growing with us. If you are a doer, a believer in potential, and excited about working in a faith-based, dynamic, fast-paced environment, this is the role for you.
Key Responsibilities:
Retail and Wholesale Operations:
- Oversee and drive both retail and wholesale operations, ensuring that processes and resources are aligned to support business growth.
- Analyze and develop strategies to grow e-commerce business (currently 20% of revenue) while strengthening the dominant wholesale operations (80% of revenue).
- Evaluate the current sales force structure (Rep Group) and recommend whether to continue with this partnership or build an in-house sales team.
Team Management & Development:
- Lead, direct, and build out the team, currently consisting of 4 full-time and 1 part-time employees. Focus on scaling the team as the business grows.
- Manage key team members, including:
- Generalist role
- PR/Marketing
- Graphic Designer
- Part-time Graphic Designer
- Fulfillment
- Define roles and responsibilities, ensuring clarity and alignment within the team.
- Foster a collaborative and efficient culture with a focus on results.
Product Development & Creative Collaboration:
- Collaborate with the creative team on product development to expand and enhance product offerings.
- Work closely with designers to ensure high-quality graphic design work is aligned with brand vision and growth plans.
Relationship Building & Business Development:
- Continue building/enhancing relationships with existing retail partners to drive sales and expand distribution.
- Cultivate and explore new partnerships, including collaborations with key brands big name retailers.
- Identify and initiate strategic partnerships that align with business growth and brand positioning.
Market Management & Trade Show Presence:
- Manage market presence in Atlanta and Dallas. Travel twice a year to ensure strong representation and visibility at industry events.
- Oversee the coordination of market-related tasks, ensuring that the team is prepared and effective at the events.
Fulfillment & Logistics:
- Oversee and optimize fulfillment operations, currently handled by a small team. Work to expand/scale and develop this team as the business grows.
- Ensure that fulfillment processes are efficient, timely, and aligned with high customer expectations.
- Handle logistics responsibilities related to shipping, distribution, and inventory management.
Financial Management:
- Assist in budgeting and forecasting processes, ensuring accurate projections and alignment with company growth.
- Oversee and manage financial tasks including expense reports, budgeting, and financial tracking.
- Provide insights and recommendations based on data analysis to help scale operations and improve profitability.
Human Resources & Payroll Management:
- Manage team members' PTO, payroll, and related HR responsibilities.
- Ensure proper compliance with employment laws and company policies, including payroll accuracy and timely processing.
Continuous Process Improvement:
- Identify and implement process improvements across the business, focusing on efficiency, scalability, and profitability.
- Utilize data to analyze business operations and recommend strategies for scaling operations as the business grows.
Requirements:
- Bachelor's degree in Business, Operations Management, Supply Chain, or related field.
- Proven experience in retail, wholesale, or e-commerce operations management.
- Experience with small-to-mid-sized business environment.
- Demonstrated ability to lead and build teams, including defining roles and developing talent.
- Strong background in financial management, budgeting, forecasting, and expense tracking.
- Expertise in product development, including collaboration with creative teams.
- Experience with wholesale operations, logistics, fulfillment, and supply chain management.
- Ability to analyze business data and provide actionable insights to drive growth.
- Strong technical skills in MS Office & Shopify; Adept at picking up new systems/platforms.
- Excellent interpersonal and communication skills to effectively manage and grow relationships both internally and externally.
- Ability to thrive in a faith-based and fast-paced, evolving company.
- A “roll up your sleeves”, “no job is too small”, hands-on approach to problem-solving and achieving results.
- Willingness to travel twice a year for trade shows and markets.
Preferences:
- Experience working in a lifestyle, retail, or wholesale business, particularly within the home decor or consumer goods industry.
- Strong understanding of e-commerce operations and sales strategies.
- Familiarity with working with third-party sales representatives and in-house sales teams.
Salary Range: $115,000 -135,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc. Benefits include medical plan, paid vacation, paid holidays.