Location: Kissimmee,FL, USA
Position SummaryAre you ready to lead a team and motivate and inspire others to achieve impactful results?The Operations Director oversees the daily operations as part of the Family Center senior leadership team; including leadership for programming, staff and physical building operations. In this role you will facilitate performance, maintain high standards and conditions to lead a staff team that foster a safe and welcoming environment with an emphasis on providing the highest level of customer service. You would create a culture of revenue generation, growth and fiscal responsibility.Our Osceola County YMCA Family Center is located on West Mabbette Street, between Thacker Avenue Elementary School and the Kissimmee Gateway Airport. We're a vital part of the community for thousands of members—infants receive childcare, teens have a safe space in our Teen Center, adults get personalized attention with our personal trainers, and seniors stay healthy with our Active Older Adults programs. As a leading nonprofit, we work side-by-side with our neighbors to make sure that everyone has a place to learn, grow, and thrive.Our CultureOur mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.Job ResponsibilitiesDirects the Family Center operations and oversees programming in accordance with the policies, procedures and standards established by the YMCA of Central Florida.Achieves financial objectives by adhering to an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions.Builds and maintains a dynamic staff team by recruiting, selecting, onboarding, and training.Manages staff and ensures expected performance results by coaching, counseling, and disciplining employees.Achieve a high level of member service satisfaction in all Family Center departments.Ensures proper implementation of staff schedules utilizing the company Time and Labor scheduling system.Proactively reviews member utilization activities through available technology and reports.Secures all aspects of building operations and physical facilities as it relates to member service.Manages and maintains clean facilities, property, and equipment within the Family Center.Maintains the integrity and reputation of the Family Center through established brand guidelines.Contributes to the leadership team effort by accomplishing related results.Monitor daily operations to adhere to all YMCA of Central Florida safety standards and policies.Assists in the annual support campaign.All other duties as assigned by management.RequirementsBachelor's degree or equivalent required; management, operations management, sports management or related field of study preferred.Minimum 3 years of progressively responsible experience in health or wellness operations management, retail management, or management of multiple programs.A proven record of successful leadership in managing multiple departments.Prefer knowledge of, and previous experience with, individuals and families from diverse populations.Experience in working closely with volunteers for program and committee support.Microsoft Office proficiency required.Strong analytical and critical-thinking skills.Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.Must obtain within 60 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.Work Environment & Physical DemandsMust be willing to work a flexible schedule, which may include weekends and holidays as needed.Must be willing to work an on-call schedule rotation as required.Must be willing to travel within Central Florida with a valid Driver license.The noise level in the work environment is usually moderate to loud.The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions.Required to sit or stand for extended periods of time while demonstrating manual dexterity.The employee must be able to perform light work.The employee is required to have close visual acuity.Must possess auditory and verbal capabilities in order to adequately communicate.The employee is not substantially exposed to adverse environmental conditions.DisclaimersMust complete successful background screening.All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management.#J-18808-Ljbffr