Location: Poughkeepsie,NY, USA
Foam and Wash Car Wash *Headquartered in Poughkeepsie, New York Dutchess County (11 locations) and Orange County (3 locations) Position Title: Operations Field Support Specialist (OFSS) Description: The OFSS will function as a staffing coverage resource for any CW location as needed. This will include filling in for Managers, Assistant Managers or Associates during planned or unplanned time off. This individual will need to become proficient in all aspects of operations (opening/closing, chemical management, Cashier/POS functionality, etc.) and human resource management (scheduling, evaluating, training, and driving sales efforts). We are looking for a mature professional with a minimum of 3 years management experience (see required competencies below) with the drive to support continued growth of our organization. Responsibilities: •The ability to cover any level CW staff member, up to and including a manager on short notice at any one of our locations (short or long term as needed). •Provide operational coverage as needed to cover staff outages including any PTO, staffing shortage issues or when additional staffing is needed at any CW location. •Assist Manager in day-to-day operations while on site, including operations, facility and staffing. Must be able to take over as manager as needed to cover planned and unplanned manager outages. •Ensure all policies and procedures are executed and followed properly. •Work closely with managers to monitor all site level sales statistics. Facilitate and maintain sales efforts while on site. •Provide feedback, and identify areas of opportunity to the Manager or Director of Operations on possible operational improvements, staffing, facility etc. •Acquire competency to operate/manage the CW independently without supervision (~6 -8 month learning curve). •Understand and drive all sales goals and metrices according to company expectations. Support training and motivation of staff. •Report any issues to the Director of Operations. •Gain trust and respect from a broad spectrum of employee and personality types. Schedule: •Schedule will be based on business needs however, in general you will be required to work a minimum of 45 hours/week. You must be flexible to adjust to staffing and business needs. •Managers usually work Saturday's which is typically the busiest day, off Sunday and one day during the week. Competencies: •Prior Car Wash Management experience highly desirable - or - significant Car Wash experience. •Prior Operations/Staff Management experience required •Prior Car Wash experience •Dependable transportation required Compensation: •Salary commensurate with experience (Range $50K to $65K) •Mileage at government rate •$25 monthly phone reimbursement