Description Operations Lead 12+ months W2 Contract San Jose, CA (Hybrid) Benefits You'll Love:
- NextDeavor offers health, vision and dental benefits for contract employees
- Paid sick leave eligibility is contingent on state of residence
- Optional 401k Plan (excludes employer match)
- Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!
Become a key player as an Operations Lead: You are a key partner to Customer Experience, Sales and Pricing Ops. Success in this position requires operational excellence with strong project management skills, exceptional attention to detail, superior organization skills and foundational understanding of sales processes and tools. The individual should collaborate effectively with cross-functional stakeholders, drive all communications and be the conduit with partner teams.
Here's how you'll make an impact on the team: - Ensure tight handoff with partners
- Send quarterly and monthly updates to stakeholders on launch roadmaps
- Help campaign managers to create cheat sheets if needed
- Manage all requests and escalations through Jira
- Track and triage
- Create weekly report with insights
- Monthly reporting on customer support cases
- Monthly reporting on volume x topic with drill down to region
- Bring relevant insights to Genuine and solution proposals
- Manage all Pricing Operations such as requests and updates and ensuring that all documentation is kept up to date and accurate
- Perform reviews and make improvements to program wikis/documentation to ensure hygiene and ease of consumption
Here's what you'll need to be successful in this role: - Bachelor's Degree
- 3-5 years of experience in an Business Operations role
- Must have experience in Jira and Wiki; familiarity with Customer One and other support tools is a plus
- High attention to detail and superior organization skills applied to document/site maintenance
- Experience independently managing small-size projects
- Able to remain highly organized in a loosely structured, fast-paced environment
- Clear, effective communicator
- Exceptional interpersonal and communication skills, both written and verbal
- Motivated, disciplined, and able to work autonomously
Pay Range: $48.00 - $52.00/hour
Ready to make your mark? Take the leap and apply directly here:- your application is in good hands.