Summary:
Sulzer EMS is looking for a self motivated person who possesses strong leadership, people and management skills.
This is a FLSA Salaried Exempt Position. Compensation will be based on applicable experience, education, knowledge of industry, etc.
Job Description:
The primary functions of the Operation Leader include scheduling and execution, direct customer contact, employee development, and assuring adherence to SEMS procedures, policies, and practices including, but not limited to, production, safety, and quality. This person reports to the Service Center Manager and works closely with Sales and Purchasing. The craftsmen report directly to this position.
Responsibilities include, but are not limited to, the following:
Job executionReviews work scopes and time estimates with craftsmen prior to start of jobMonitors performance against estimated or established time valuesEncourages efficient repair practices and strong pace of workChampions the elimination of wasted time and effortCustomer contactDirect contact with customers on a daily basis regarding work in the shopNegotiate and communicate with customers regarding the customers needsTechnical coaching and problem-solving supportProcedures and processes assurance makes sure the craftsmen adhere to the following:SEMS systemsSEMS repair proceduresIndustry standards and best practices adopted by SEMSOEM specificationsCustomer specificationsDocumentation (work steps completed, test results and measurements, photographs)Resources assurance makes sure that craftsmen have the following resources they need to perform their work timely (productivity), accurately (quality), and safelyPartsTooling, equipment, and suppliesRepair proceduresTechnical data / specificationsQuality assuranceObserves and corrects conditions and behaviors that put quality at riskDouble checks work, measurements, and test resultsPerforms a final inspection immediately prior to each job leaving the shopSafety assuranceObserves and corrects workplace hazards and behaviors that put health and safety at riskReports of near hits and injuriesCraftsmen evaluation and feedbackProvides regular feedback to craftsmen regarding performance (productivity, quality, and safety)Works with craftsmen to develop and achieve improvement and career goalsConfronts performance concerns and carries out positive discipline when appropriateDoes annual performance reviews for every craftsman and reports to Human ResourcesCraftsman training and developmentArranges and supports on the job training (coaching, mentor assignments)Arranges and supports technical training (classroom, seminars, OEMs)Approves non-job purchase requisitions for shop resources PI486ce11b7e67-26289-#######9