Operations Manager - Charlotte
: Job Details :

Are you a strong leader that also isn't afraid to get your hands dirty when the occasional time arises? Do you have a background in maintenance, electrical, or mechanical work? If so, our client is looking for an Operations Manager for their Charlotte, NC branch and would love to interview you. They are an industry leading, dock and door service and equipment solutions provider.As the Operations Manager, you will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branch across the assigned territory.Key job responsibilities:- Communicate job expectations, plans, monitors, and appraise job results- Prioritize repairs and have quick decision-making skills- Work with staff to reduce customer down time- Develop a culture of safety that meets or exceeds the company's high standards- Recruit and train high-quality technicians- Maintain a high standard of quality customer repairs and customer service- Initiate, coordinate, monitor and enforce systems, policies, and procedures- Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending actions- Initiate and foster a spirit of cooperation and teamwork within and between departments- Answering questions and responding to requests by internal and external customers- Maintain safe, clean, and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societiesBase salary, with up to 30% bonus opportunity. A 401k with 3% match, full benefits from day one.