Operations Manager, HART
: Job Details :

Position DescriptionHarris County's Holistic Assistance Response Team (HART) is moving all program operations to Harris County Public Health (HCPH). This transition enables a strong and sustained approach to alternative 911 response in Harris County. HART will now be able to leverage additional Harris County health service partners, thereby leading to improved outcomes for community members. Join HART today and help build a safer, healthier Harris County.About Harris County Public Health:Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.Position Overview:As part of the Community Health and Violence Prevention Services Division's (CHVPS) leadership team, the HART (Holistic Assistance Response Team) Operations Manager will oversee, supervise, and manage the daily operational and field activities of the HART program at Harris County Public Health.Duties & Responsibilities:* Coordinates and supervises the HART program daily field operations and training activities; and develops and maintains up to date procedures manual for staff* Works in collaboration with CHVPS leadership, the HART Program Manager, and HART Medical Director in planning, organizing, and directing the delivery of HART services throughout the County; producing reports as needed* With CHVPS leadership, improves operational management systems, processes and best practices, as needed* Oversees inventory management, including: researching supplies (cost, quality, etc.), providing data driven reports outlining supply forecast and utilization, and developing and maintaining procedures to ensure supply needs are met; providing supervision over fleet maintenance, medical equipment, and supplies.* Coordinates procedures and regulations with all pertinent agencies and ensures policies and procedures remain consistent and up to date with compliance and labor laws.* Participates in development, evaluation and revision of protocols and Standard Operating Procedures (SOPs); and ensures adherence to medical and response protocols and SOPs* Handles personnel functions for staff; ensures training meets Harris County, Public Health, and State certification requirements; monitors and evaluates work, ensuring the HART program is in compliance with all federal, state, and local laws* Participates in community information and engagement events to promote HART services.* Prepares and submits various reports as required by division, department, local, state, and federal governments; oversees filing and maintenance of reports, records, and other documents as required by department, county, federal, state and local laws and regulations.Harris County is an Equal Opportunity Employer you need special services or accommodations, please call (713) ###-#### or email ...@bmd.hctx.netThis position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.RequirementsEducation & Experience Requirements:* Bachelor's degree in Business Administration, Public Health or related field* At least 5 years of operational management experience within a government agency-* At least 2 year's experience in mental health services, alternative 911 experience or similarOR* High School Diploma or equivalent* At least 10 years of operational management experience within a government agency* At least 2 year's experience in mental health services, alternative 911 experience or similarLicenses/Certifications Required:* Valid Driver's License (Texas upon hire).Knowledge, Skills and Abilities:* Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)* Excellent communication skills (verbal & written)* Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment* Ability to maintain confidentiality when dealing with sensitive information* Ability to work well with public and staff members* Must use your personal mobile device for our Multifactor Authentication process* Must possess the ability to effectively present information in one-on-one and small group situations to community members, employees and/or managers* Must be knowledgeable of county protocols, operational procedures and safety policies* Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices* Ability to coordinate activities closely with others in stressful situationsCore Competencies:Organizational Leadership* Understands the organizational mission* Understands ethics and public good; is concerned with public trust* Demonstrates respect for the opinions and beliefs of othersCollaboration* Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission* Demonstrates a sense of responsibility for the success of the group* Collaborates with others to improve quality and address needsInnovation* Ability to adapt to changeInterpersonal Abilities/Personal Characteristics* Treats others with courtesy, sensitivity, and respect* Behaves in an honest, fair, and ethical manner* Assesses and recognizes own strengths and weaknesses* Uses sound judgment* Self-motivated* Organizes and maintains work environment to allow for maximum productivityCommunication* Communicates clearly and effectively, both orally and in writingNOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.PreferencesBilingual (Spanish, Chinese Mandarin, Korean, Vietnamese, Hindi)General InformationPosition Type and Typical Hours of Work:* This is a full-time position.* Days and hours of work are typically Monday through Friday, from 8am to 5 pm* This position is required to be available for on-call duties as needed, ensuring continuous support and coverage outside of regular business hours.* Other days and hours as often as necessary.Work Environment:This position involves both a professional office environment and fieldwork, requiring travel to external locations for site assessments, meetings, and hands-on tasks.Physical Demands:* Must be able to lift up to 50 pounds occasionally* Must be able to sit, bend and stand for extended periods of time.Work Location:* Harris County Public Health - Community Health and Violence Prevention Services:* 1111 Fannin St. Houston, Texas. 77002Employment may be contingent on passing a drug screen and meeting other standards.Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.BENEFITSHarris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.The following list of benefits is offered only to employees in regular (full-time) positions:* Medical Coverage* Dental Coverage* Vision Coverage* Wellness Plan* Life Insurance* Long-term disability* Employee Assistance Program* Ten (10) days of vacation each year for the first five (5) years of service* Accrual rates increase based on years of service* Eleven (11) County-observed holidays and one (1) floating holiday* Professional development opportunities* Dependent Care Reimbursement Plan* Healthcare Reimbursement Account* 457 Deferred Compensation PlanThe following benefits are also available to regular (full-time) employment and may be available to part-time employees:* Retirement Pension (TCDRS)* Flexible schedule (varies by department)* Transportation Assistance (Metro RideSponsor Program)In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.For plan details, visit the Harris County benefits website: of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.* High School or GED diploma* Associate Degree* Bachelor's Degree* Master's Degree or higher* None of the above02If you selected a college degree in response to the previous question, which of the following best describes your major?* Business Administration* Public Health* Other related field* Unrelated field* N/A; No degree03Which of the following best measures your operational management experience within a government agency? Qualifying information must be documented in the Work Experience section of your application.* Less than five (5) full years* Five (5) years or more, but less than ten (10) years* Ten (10) or more years* N/A; No experience04Please provide the dates of employment during which you obtained operational management experience within a government agency. Provide the month and year that began and ended the experience. Example: January 2020 - December 2023 If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type N/A in the space provided.05Which of the following best measures your professional experience in mental health services or a closely similar field? Qualifying information must be documented in the Work Experience section of your application.* Less than one (1) full year* Between one (1) and two (2) years* Two (2) or more years* N/A; No experience06Please provide the dates of employment during which you obtained professional experience mental health services or a closely similar field. Provide the month and year that began and ended the experience. Example: January 2020 - December 2023 If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type N/A in the space provided.07Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.* Advanced* Intermediate* Basic* Entry Level* Not proficient08This position requires possession of a valid Texas-issued driver's license and liability insurance upon the start date. Do you currently have a valid Texas Driver's License? Please be sure to include all related details in the Certificates and Licenses section of your application.* Yes, I have a valid Texas Driver's License* No, but eligible to obtain by start date* No, not interested or eligible to obtain licensure09Which of the following languages are you able to fluently speak, read, write and comprehend? Select all that apply:* English* Spanish* Vietnamese* Chinese Mandarin* Korean* Hindi* Other Language(s)* None of the aboveRequired QuestionAgency Harris CountyAddress 1111 Fannin StSte. 600Houston, Texas, 77002Phone 713-###-####Website