Operations Manager
: Job Details :

The Operations Manager works with Madison Ave store management to monitor and maintain store operations, inventory, and customer service, etc.

Responsibilities:

Manage and perform daily shipping and receiving roles and responsibilities efficiently

Manage biannual End of Season shipping process

Manage the damages product process in store and implement procedures to reduce lost from in store damage.

Oversee the stock control processes in store including monthly cycle counts

Monitor and resolve negatives and other stock discrepancies as they occur in store

Partner with the corporate team members to run biannual full inventory according to guidelines set forth by HQ

Complete monthly store reconciliation

Ensure all team members are following the operations/stockroom guidelines

Partner closely with corporate partners on repair management, an handle repairs in a timely manner and communicate concerns appropriately

Maintain and organize BOH; proactively work to prevent LP, damages and sales issues

Manage Supplies (i.e. shipping, stationary, packaging, etc.) are well equipped at all times; order as needed and within budget

Perform opening & closing procedures

Coordinate HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, as well as store planning updates with corporate team

Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. reconciliation, packaging, etc.)

Work on additional projects as directed by management

Desired Competencies:

6+ years of operational experience within luxury retail

Proficient in Microsoft Office Suite (Proficiency in Microsoft Excel and Outlook)

Ability to react quickly on your feet in a fast paced environment

A strong communicator with proven ability to interact regularly with internal and external individuals

Ability to lift and move bulk merchandise

Proven ability to drive results

Excellent organizational skills

Commercial awareness and strong business acumen

Talent for managing, coaching and developing a team

Strong communication skills