NCS Global Services LLC HQ
32 Innovation Drive
Rochester, NH 03867
Overview
NCS Global is an international supply chain solutions provider specializing in managing the end-to-end lifecycle of IT assets. They offer services such as IT asset disposition (ITAD), data destruction, and e-waste recycling. Their goal is to help organizations maximize the value of their retired IT equipment while ensuring data security and environmental compliance. NCS Global operates with a strong emphasis on sustainability and responsible recycling practices, aiming to reduce electronic waste and promote the reuse of technology. They serve a wide range of industries, providing tailored solutions to meet specific client needs.
NCS Global is seeking an experienced and dynamic Operations Manager to lead and oversee our operational processes. The successful candidate will be responsible for managing the day-to-day operations, ensuring efficient and effective workflow, and optimizing our supply chain management. This role requires strong leadership, excellent organizational skills, and a commitment to sustainability and environmental responsibility.
Duties:
- Operational Management: Oversee the daily operations of IT asset disposition, data destruction, and e-waste recycling processes. Ensure all operations are conducted in compliance with company policies, industry standards, and environmental regulations.
- Team Leadership: Manage and mentor a team of operations staff, providing guidance, training, and support to ensure high performance and professional development.
- Process Improvement: Identify areas for improvement in operational processes and implement effective solutions to enhance efficiency, productivity, and quality.
- Inventory Control: Manage inventory levels of IT assets, equipment, and materials. Ensure accurate tracking and reporting of inventory through effective systems and procedures.
- Client Relations: Collaborate with clients to understand their needs and provide customized solutions. Maintain strong relationships to ensure high levels of client satisfaction.
- Safety and Compliance: Ensure a safe working environment by enforcing health and safety policies and procedures. Stay up-to-date with relevant regulations and ensure the company's compliance with environmental and data security standards.
- Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of operational processes. Use data-driven insights to drive continuous improvement.
- Budget Management: Assist in the development and management of operational budgets. Monitor expenses and implement cost-saving measures where possible.
- Sustainability Initiatives: Promote and lead sustainability initiatives within the operations team. Drive efforts to reduce waste, increase recycling, and improve environmental performance.
Knowledge/Skills/Competencies:
- In-depth knowledge of processes and equipment used in tech electronics manufacturing/repair, AMS reverse logistics, advanced exchange services, and ITAD.
- Deep experience with leading ERP systems (INFOR ERP preferred).
- LEAN experience (Green or Black belt preferred).
- In-depth understanding of business unit operations and how decisions impact customer satisfaction, product quality, on-time delivery, and profitability.
- Ability to coordinate a wide variety of resources to meet production metrics within a highly dynamic environment.
- Effective communication skills with a wide variety of internal and external customers.
- Ability to lead, manage, train, and motivate a diverse group of employees to achieve high production levels within tight time deadlines.
- Good understanding of IT concepts and integrated business applications.
Physical Demands:
- Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
- Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. Occasional overnight travel is required
- Above demands are carried out within the local existing Health and Safety guidelines
Typical Experience:
- Seven to ten years relevant leadership experience
Typical Education:
- Bachelor s degree in Business Administration, Operations Management, Supply Chain or related field. Master s Degree Preferred
- Consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography
Notes:
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.