At CenterCal Properties/Bay Street, our mission is to create world class retail and mixed-use environments that uplift communities. We stand as a beacon of innovation, quality, and inclusivity. Located in Emeryville, CA, we are currently seeking a seasoned Operations Manager with a diverse skillset to join our team, someone who embodies our values of Creative Persistence, High Standards, Being Resourceful, Delivering Today, Integrity is Non-Negotiable, Advocate, Collaborate, Commit, and Building Great Teams Through Diversity, Equity & Inclusion.
In addition to a competitive compensation package (base salary + discretionary bonus), CenterCal offers a comprehensive benefits package and company culture thats offers flexibility, is collaborative, family-oriented and focused on the health and well-being of its strongest asset all employees!
- Medical, dental, vision, short-term disability, long-term disability and a group term life benefit.
- 401k plan - Under the Companys current benefits package, eligible employees can begin participating after 90 days of employment. Company will match 100% up to the first 3% and 50% of the next 2% for a maximum of 4% depending upon your contribution percentage.
- Financial advisement services through the companys 401k advisor.
- Unlimited PTO Plan
- Company paid holidays all Federal holidays (excluding Presidents Day) plus Juneteenth and the day after Thanksgiving and Christmas Eve.
- Two paid community service days one individual volunteer day and one company-sponsored.
- Flexible spending accounts and more!
GENERAL PURPOSE: Overall accountability for the operations and maintenance for Bay Street Emeryville and 3060 Fillmore and/or other properties that may be assigned from time to time, in accordance with CenterCal Properties policies and standards.
SUPERVISES: Maintenance/Engineering Staff, and various contractors (general contractors, security, janitorial, landscaping, parking lot and grounds maintenance, parking management, mechanical, electrical, plumbers, roofers, and others.)
KEY RESPONSIBILITIES/DUTIES: Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Responsibilities include but are not limited to:
- Responsible for driving and managing all aspects of the aesthetics and operations of the properties and maintaining a consistently high customer experience.
- Perform daily inspections of the properties directly and by assigned staff and contractors.
- Participate in the planning and implementation of annual property common area maintenance (CAM) budgets and reforecasts and ensure expenses remain within approved budgets.
- Participate in developing and managing annual capital budgets and 5-year capital plans.
- Oversee the daily operations of Janitorial, Security, Landscaping and all other on-site contractors including conducting walkthroughs and meetings.
- Train, schedule, develop and manage all direct reports and contracted services according to CenterCal standards and policies.
- Ensure all property construction, repairs, upgrades and the like comply with OSHA and other governmental standards for safety. Create safety procedures and processes.
- Direct and administer all property-contracted services and vendor supplies. Ensure all property-wide contracts are current.
- Manage, organize and oversee on site equipment and asset inventory. Order property operations supplies and maintain an inventory of replacement parts.
- Prepare RFPs, bid, negotiate and coordinate projects and contracts involving outside contractors or service providers. Must ensure vendors are complying with the scope of work as outlined in the contracts.
- Timely implementation of operational capital projects and operational contracts within approved budget amounts.
- Conduct operational audits and ensure processes are in compliance with corporate policy.
- Assist with preparation and management of department budgets including providing input for monthly variances and periodic reforecasting.
- Responsible for on-site waste management and recycling program and property level relationships with the waste management contractor.
- Responsible for controlling the efficient utilization of common area utilities including electricity, water and gas services.
- Responsible for collection and reporting of all tenant utility usage.
- Maintain a responsive open line of communication with tenants including handling tenant complaints and operational considerations.
- Responsible for managing the fire and life safety systems and programs including compliance with regulatory testing requirements.
- Participate in property strategic planning efforts.
- Ensure that all employees follow established safety work procedures, take an active part in the development and implementation of the safety program, fully cooperate with the safety program and report both unsafe acts and or conditions to management.
- Ensure that all personnel required to operate any CenterCal owned, leased and or rented equipment which requires federal, state or local licensing and or certification are properly licensed and or certified prior to operating any such vehicles and or equipment.
- Develop, maintain and plan all training to prepare staff for all emergencies in accordance with Company Crisis Communication policies and procedures.
- Create and implement ongoing preventative maintenance programs and continually look for operating efficiencies. Monitor and document tenant compliance with equipment maintenance requirements
- Develop and maintain property operations policies and procedures.
- Prepare reports and all documentation requested in a timely manner meeting set deadlines.
- Computer proficiency with Excel, Word and Outlook.
- Create and maintain property operations records and filing system.
- Administer all state and federal required reports, safety documentation and maintain OSHA compliance for the Center. OSHA, EPA or other regulatory training is desirable.
- Review, code and submit all property operations invoices.
- Assist marketing team with planning, logistics and set up for all property events.
- Communicate and assist with planning responses to City and County personnel regarding annual testing and inspections.
- On-call 24/7 for emergencies.
- Ability to work a rotating schedule during operating hours of the project including holidays and weekends. Conduct monthly roof inspections and record water meter readings. Perform minor repairs as needed.
- Work with the construction team to ensure a smooth transition from construction to property management. Be knowledgeable of local codes and required permits.
- Coordinate with Development/Construction/Tenant Services teams to insure Landlord Work and Tenant Work managed in compliance with CenterCal policies, property rules and regulations
- Coordinate all access to the properties including vacant spaces for contractors and architects
- Ability to read and understand blueprints and assist tenant coordination team as necessary.
- Develop and maintain a strong relationship with local, state and federal inspectors and permits offices.
- Ensure all Certificates of Insurance are up to date and correct limits are applied.
- Other duties as assigned.
MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
- Bachelors degree or equivalent experience.
- Must be 21 years of age.
- Minimum of five years facilities/property management, operations, engineering, construction and maintenance experience.
- Ability to self-perform and supervise general maintenance, basic carpentry, electrical, HVAC, mechanical, and plumbing functions.
- Shopping center maintenance experience required.
- Experience in initial commissioning and on-going operations and maintenance of mixed-use developments preferred, including retail, office, and residential uses.
- Must be able to work independently and as part of a team.
- Ability to read and interpret documents and comprehend instructions. Ability to effectively present information to departmental management and tenants.
- Ability to communicate effectively with a diverse population of internal and external clients and customers, community representatives, governmental, and regulatory bodies.
- Ability to define problems, collect information and establish facts.
- Must have basic computer skills and proficiency with Excel, Word and Outlook
- Must have a valid Driver's License in the State of California.
- Must have access to an automobile in good running condition and valid insurance coverage.