Seeking an experienced Operations Manager to provide leadership to the company's Installation and Service Technician workforce and to direct daily coordination of operations within a territory.
Responsibilities: - The primary responsibilities of an Operations Manager are to provide direction and support to technicians, track and control schedules, interact with other project stakeholders, and provide financial reporting and forecasting to management.
- This is an ideal position for someone with technical and leadership experience looking for a long-term career in the low-voltage integrated systems industry. This is a hands-on position that will require a dynamic individual with excellent customer service skills and an ability to solve problems and communicate solutions daily.
- Day-to-day responsibilities include: Managing all aspects of project backlog execution including planning, tracking, status reports, change orders management, and work schedules for direct employees and subcontractors.
- Interacting with customers throughout each project, including walkthroughs, project meetings, and training.
- Establishing and maintaining communications with sub-contractors to ensure accurate scheduling and profitability.
- Reporting accurate financial data to management regularly and when called upon.
- Communicating effectively with Technicians regarding labor scheduling, material needs, project requirements, and gathering feedback from the field.
- Interacting with other personnel to communicate potential issues and find a quick and effective resolution.
- Scheduling preconstruction, project kickoff, and regular weekly construction meetings and attending customer meetings as required.
- Ensuring that all required Personal Protective Equipment is available and technicians understand the requirements for and use of all safety equipment and procedures.
- Submitting all required paperwork on time as required including payment applications/schedules of values, completed work orders, and contract documentation to ensure timely billing and payments.
- Scheduling materials, equipment, and tools to ensure work can be performed as scheduled and required.
- Managing the change order process including estimating, documenting, and submitting change orders for out-of-scope work and additional customer requests per company policy and contract documents.
- Providing support to Service, Sales, and Estimation departments as needed to provide outstanding customer service.
- Oversight of the Service Manager and indirect supervision of Service personnel ensuring customer satisfaction and attainment of the Service Department financial plan.
Requirements: - 5 Years of Low Voltage systems installation and supervision experience including fire alarms, voice/data, video surveillance, security, cabling, nurse call, and audio/video systems in commercial or government facilities
- Prior project management and leadership experience ideally in a large project, commercial construction environment
- Intermediate to advanced experience using Microsoft Office (Office 365, Excel, Word, Outlook)
- Solid understanding of construction project financial reporting including billing and project cost accounting
- Excellent verbal and written communication skills effective with both end users and construction personnel
- Effective time management, multitasking, and prioritization abilities to ensure deadlines are met
- Desire to work in a fast-paced, time-sensitive, and occasionally high-pressure environment
- Ability to thrive in a team-oriented environment, collaborating with colleagues and other stakeholders
- Bachelor's Degree, Associates Degree, and/or extensive relevant technical certifications from organizations such as NICET, BISCI, or AVIXA preferred
Benefits: - Healthcare
- 401k
- paid vacation