TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.
TruWest Holdings portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing/financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.
This position of Operations Manager acts as the site leader overseeing daily operations, ensuring that all aspects of the business are performing smoothly, while also working collaboratively on company initiatives and goals.
Essential Functions
- Strategically plan and manage logistics, warehouse, transportation and customer services
- Direct, optimize and coordinate full order cycle
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange operational areas, catalog goods, plan workflows and process shipments
- Supervise, coach and facilitate training of technical and warehouse workforce in the remote office
- Resolve any arising internal or external incidents or complaints
- Works with HR department to ensure safety standards are being met
- Meet cost, productivity, accuracy and timeliness targets
- Analyze and ensure accuracy of vendor invoices, coordinating corrections as needed
- Generate commercial invoices for international shipments
- Monitor parts flow from initial request to fulfillment
- Plan and forecast inventory to meet service level agreements
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers
- Coordinate with OEM and non-OEM manufacturers on acquiring new parts
- Lead inventory analysis as determined by company management
- Report and analyze data to maintain metrics, assess performance and implement improvements
- May be involved in the planning, organization, and implementation of special events, specific projects, or program changes
- Generate and contribute to SOP documentation
- Travel to company HQ in Cleveland, OH 2-4 times per year
- Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor
Qualifications
- BS in Business Administration, Logistics or Supply Chain or equivalent work experience
- Proficient in standard logistics software
- Experience in an ERP (NetSuite preferred) is ideal
- Proficient in Microsoft Windows OS. Also have experience in Microsoft Office applications ie: Word and Excel
- A logical and systematic approach to work
- Excellent analytical, problem solving and organizational skills
- Strong interpersonal skills and the ability to work well as part of a team, as well as manage people
- Ability to work independently and handle multiple projects
- Ability to take and pass a background check
Performance Requirements
- Must maintain regular and reliable attendance to the satisfaction of management
- Must be able to operate a computer and other position related technologies
- Must be able to work flexible hours as needed
- Must be able to clearly and confidentially communicate with TruWest employees and other stakeholders
- Must adhere to all TruWest Values at all times
Physical Requirements
- Must be able to remain in a stationary position 75% of the time
- Must be able to access work locations
- Must be able to stoop, stand, walk, bend, and stay upright to perform work
- Must be able to visually read written and digital information
- Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures
- Must be able to receive detailed information through oral communication